Kimbly Stanley

Provided transportation and appointments management.

• Administered medication as directed by physician.
• Followed nutritional plans to prepare optimal meals.
• Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Provided mobility assistance such as walking and regular exercising.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Monitored changes in clients' conditions to report concerns to supervisor.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
• Answered constant flow of customer calls with minimal wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Supported accounts receivable operations within assigned functions.
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Provided exceptional customer service to patients, answering questions and addressing concerns.

• Assist dealership customers via inbound with maintenance appointments.
• Act as liaison between customers and auto dealerships.
• Survey customer by phone for improvement in customer needs.
• Record complaints concerning service rendered failures to designated departments.
• Verified warranty information for payments due for accounts receivables account information.

• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Enter residential loans into data base for underwriter approval.
• Schedule appointment for appraisal and inspections.
• Review loan error report to provided speedy closing with title companies.
• Fax, copy and scan docs for closing.