Chelsea Steinbeck
Winter Park,FL
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of business trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with a strategic approach.
Overview
7
7
years of professional experience
Work History
Practice Manager
Orlando Skin Solutions
08.2018 - Current
- Maintained knowledgeable and skilled staff, recruiting top candidates, and overseeing continuous training initiatives.
- Achieved office goals by effectively motivating and supervising medical and clerical staff.
- Accomplished financial targets through sound administration of fiscal operations.
- Increased revenue 80% year over year through strategic marketing tactics and thoughtful community engagement.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Maintained inventory and managed ordering processes for over 200 retail and professional products.
Operations Manager
Park Avenue Group
05.2016 - 07.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
MBA - Business Administration
Louisiana State University
Shreveport, LA10.2021
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL05.2016
Skills
- Schedule Management
- Resource Monitoring
- Budget Oversight
- Strategic Business Planning
- New Hire Training
- Policy Development
- Clinical Staff Management
- Coaching and Mentoring
- Customer Satisfaction
- Payroll Administration
Timeline
Practice Manager
Orlando Skin Solutions
08.2018 - Current
Operations Manager
Park Avenue Group
05.2016 - 07.2018
MBA - Business Administration
Louisiana State University
Bachelor of Science - Health Services Administration
University of Central Florida