Chelsea Steinkamp
Wilmington,DE
Overview
9
9
years of professional experience
Work History
Operations Assistant Store Manager, Specialty Sales Assistant Store Manager
The Home Depot
10.2019 - Current
- Developed, implemented, and socialized a critical process to identify, research and track high external retail theft products and identify lapses in operational process, training or external retail theft
- The process is now implemented regionally across 92 stores
- Responsible for Front End, Customer Special Services, Order Fulfillment and Deliveries departments, with team of 45 associates in customer service measured by Customer Surveys reported through Medallia
- Coached associates through observations of accuracy and customer service to teach in the moment adjustments to customer interaction to improve overall customer experience
- Engagement driven through standardized questions to ensure all associates are coached on the same topics quarter over quarter
- Executed quarterly store wide associate engagement events to drive associate empowerment, engagement and high overall morale
- Leading through execution of company culture through actively displaying company values
- Collaborated with various in-store departments, partner stores, outside resources and corporate office to achieve tasks, goals, project alignment and customer service
- Manage processes related to internal controls over financial reporting to assist Corporate in compliance
- Execute and audit daily checklists related to physical security over sensitive data devices such as credit card pin pads and desk top PCs
- Responsible for monthly reporting on store specific Profit and Loss Statement to district and regional leadership
- Identified categories with opportunities and partnered with Finance to research and remove extraneous invoices to correct categories or departments
- Recorded all general liability and worker's compensation claims through company provided safety recording portal
- Required submission under 24 hours to ensure compliance with OSHA regulations
- In addition, conducted post incident follow up in partnership with district leadership to protect associate and company from further liabilities utilizing CAPA flow chart
- Developed associates to grow sales portfolio to meet company standards and encourage attachments for increased overall revenue
- Monitored business analytics and merchandise planning initiatives to drive individual department profitability through analysis of sales trends
- Cultivated relationships with vendors to ensure consistent communication regarding installation issues, creating rapid response for optimal customer service
- Input, audit and approval of supply orders through Ariba ordering and Concur expense reporting
Department Supervisor - Customer Special Services, Order Fulfillment
The Home Depot
Longmont, CO
09.2018 - 10.2019
- Created worksheets to track Balance Dues, Refunds Owed, and customer orders needing immediate follow up
- Created daily checklists for associates to ensure tasks are completed, allowing for growth into an audit role and moving towards a management role
- Key carrier responsibilities include receiving, safely recording and disposing of HAZMAT materials per SOP and Environmental regulations, building operations and on-site Manager on Duty
Project Assistant/Design Consultant/Estimate Coordinator
Guy's Floor Service, INC
Denver, CO
04.2016 - 08.2017
- Responsible for assisting in the management of projects for two project managers
- Coordinated scheduling for contractors and retail contracts with multiple crews
- Conducted design appointments requiring detailed notes to ensure clients' needs are met
- Responding to builder and retail phone and email communications for scheduling estimate appointments, crews for project completion and repairs
- Monitored the completion of projects from start to finish, including composing Proposals through Microsoft Word, creating schedules, ordering materials, writing comprehensive work orders, completing billing, managing invoices and payments through RFMS
- Maintained contact with clients through Microsoft Outlook
Timeline
Operations Assistant Store Manager, Specialty Sales Assistant Store Manager
The Home Depot
10.2019 - Current
Department Supervisor - Customer Special Services, Order Fulfillment
The Home Depot
09.2018 - 10.2019
Project Assistant/Design Consultant/Estimate Coordinator
Guy's Floor Service, INC
04.2016 - 08.2017
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