Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic

Chelsea Stockton

Madison,WI

Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Regional Operations Specialist

Charter Spectrum
Madison, WI
08.2014 - Current
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets using Excel.
  • Performed surveillance of HFC network using all applicable ROC systems, telemetry, alarms, topology, tools and other sources of information to identify network outages and basic impairments, document and prepare tickets and SRO's, engage appropriate fix agents and minimize customer impact of any service interruption or network impairment.
  • Communicated status of outage events and escalations as necessary in accordance with established standards and ROC Playbook.
  • Managed outage bridges
  • Created and managed outage tickets until resolved

911 Emergency Dispatcher

City Of Sun Prairie
Sun Prairie, WI
04.2001 - 04.2014
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used several software programs affiliated with Global and Emergency Medical Dispatching to track and maintain case incident numbers and logs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Carried out day-day-day duties accurately and efficiently.

Education

Bachelor of Arts - Human Services

Upper Iowa University
Fayette, IA
08.1998

Skills

  • Ticket Creation
  • Effective Customer Service
  • Knowledge Base
  • Microsoft Excel
  • Troubleshooting and Analysis
  • Daily Reports
  • Team Support
  • Service Tickets
  • Standard Operating Procedure
  • Advanced Directives
  • Problem Resolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Intelligence is the ability to adapt to change.
Stephen Hawking

Timeline

Regional Operations Specialist

Charter Spectrum
08.2014 - Current

911 Emergency Dispatcher

City Of Sun Prairie
04.2001 - 04.2014

Bachelor of Arts - Human Services

Upper Iowa University

Similar Profiles

CREATE PROFILE
Chelsea Stockton