Chelsea St. Pierre
Richmond
Summary
Successful Account Specialist with extensive experience at UNFI, excelling in customer service and account management. Demonstrated expertise in Microsoft Excel and effective communication, enhancing customer satisfaction and operational efficiency. Proven ability to train new hires and manage multiple accounts, showcasing organizational skills and exceptional attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Experience Account Specialist
UNFI
04.2018 - Current
- Provided a high level of customer support for customer specific promotional deals, planned demands, and order allocations.
- Work closely with Account Managers, Pricing team, and IPAR to ensure customers receive the correct pricing and discounts, and proper amount of special ordered product on time.
- Managed multiple accounts simultaneously, demonstrating good organizational skills and attention to detail.
- Utilize Microsoft Outlook, Teams, and Excel. Run macros, create v-lookups, and utilize ASAP Utilities for timesaving and accuracy. As well as UBS, SharePoint, and MRS Reporting.
- Provided training to new hires, contributing to their successful integration into the team.
Customer Service Representative
UNFI
03.2016 - 04.2018
- Assisted both small retail and large chain supermarket customers with orders while promptly solving any questions or issues.
- Ensured accurate entry of customer orders received by phone, email, and fax in a fast-paced queue.
- Collaborated with cross-functional teams like Transportation, Claims and AR in resolving order-related issues, and ensuring a seamless customer experience.
- Reviewed customer order deadlines and deliveries to provide updates with current ETAs.
- Attended various vendor meetings to learn more product knowledge.
- Responded to customer requests for products, services, and company information.
Sales Associate
Synergy Sportswear
06.2010 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Received special retail vendor training.
- Processed transactions and returns on the POS system, and was a trusted keyholder.
Education
High School Diploma -
Monadnock Regional High School
Swanzey, NH06-2009
Skills
- Customer service
- Effective communication
- Organizational skills
- Account management
- Attention to Detail
- Order management
- Microsoft Outlook, Word, Teams, and Excel expertise
- SharePoint
- Product Knowledge
- Calm under pressure
Certification
- Six Sigma Certification - Yellow Belt
Timeline
Customer Experience Account Specialist
UNFI
04.2018 - Current
Customer Service Representative
UNFI
03.2016 - 04.2018
Sales Associate
Synergy Sportswear
06.2010 - 01.2017
High School Diploma -
Monadnock Regional High School
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