Chelsea Suazo
New Orleans,LA
Summary
Dynamic and reliable professional with a proven track record at Foundever, enhancing customer satisfaction and efficiently managing high call volumes. Skilled in Microsoft Office and exceptional communication, I excel in fast-paced environments, consistently delivering top-notch service. My approach has significantly contributed to improved customer loyalty and sales achievements.
Overview
3
3
years of professional experience
Work History
Virtual Customer Service Associate
Foundever
04.2024 - 05.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Promoted a positive brand image by consistently delivering top-notch service experiences for all customers.
- Assisted customers with product selection, maximizing sales and meeting revenue targets.
- Provided exceptional support to customers through phone, email, and chat platforms.
- Navigated multiple systems simultaneously while assisting customers, increasing efficiency and reducing handle time.
- Managed high call volumes while maintaining a professional and friendly demeanor towards customers.
Cashier
Walmart
05.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
New Orleans Hamburger & Seafood Co.
02.2022 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Retail Sales Associate
Dillards
05.2021 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Cashier
Antoines Bakery
03.2021 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Edna Karr High School
05.2021
Skills
- Customer Service
- Organization
- Reliability
- Computer Skills
- Excellent Communication
- Active Listening
- Microsoft Office
- Data Entry
Timeline
Virtual Customer Service Associate
Foundever
04.2024 - 05.2024
Cashier
Walmart
05.2022 - 08.2022
Cashier
New Orleans Hamburger & Seafood Co.
02.2022 - 04.2022
Retail Sales Associate
Dillards
05.2021 - 02.2022
Cashier
Antoines Bakery
03.2021 - 04.2021
High School Diploma -
Edna Karr High School
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