Chelsea SYNAKOWSKI
Rome,NY
Summary
Experienced in account management with a proven track record of delivering impactful results through strategic planning and client relationship building. Possess expertise in leading cross-functional teams and driving sales growth, while remaining adaptable to changing business needs. Exceptional negotiation, problem-solving, and project management abilities consistently lead to successful outcomes and high client satisfaction. Recognized for reliability, flexibility, and collaborative approach to achieving team goals.
Overview
9
9
years of professional experience
Work History
Large Property Account Manager
The Hartford Insurance Group
03.2022 - Current
- Manages book of business from 15 to 20 million.
- Responsible for supporting the Underwriters in the sales
acquisition process through a variety of services that may include account
coordination, new business and renewal policy essential services, report
ordering, preliminary classification of new business, and data collection - Responsible for reviewing, preparing work orders for rating and issuing policies
- Serving as the single point of contact for agents on service-related issues or problem resolution, as well as building effective relationships
- Contributed to the overall success of the company by continuously identifying opportunities for process improvement and implementing best practices in account management.
- Strengthened relationships with clients through proactive communication and timely responses to inquiries.
- Streamlined processes in managing renewals, reducing time spent on administrative tasks and improving efficiency.
- Mentored junior account managers, fostering a supportive team environment and promoting professional growth.
- Supported sales team by generating accurate quotes for prospective clients, contributing to increased revenue growth opportunities.
- Coordinated cross-departmental efforts to resolve complex issues, ensuring a seamless experience for clients.
- Workload/Desk Management: Responsible for handling high volumes of
transactions - Multi-task, prioritize and manage daily work activities
- Maintains a professional/organized work area
Customer Relationship Specialist/Payroll Billing
The Hartford Insurance Group
08.2018 - 03.2022
- Operating in a high pace, high production call center environment while delivering exceptional service to customers and agents
- Along with working a paper workload queue and answering client’s emails throughout the day
- Utilizing various complex systems to provide services as in taking payments, assisting with audits, policy changes such as bonds, auto, workers compensation and general liability policies
- Maintaining high performance standards while adapting and promoting ongoing enhancements and procedural changes
- Handles all customer relation issues in a professional manner by demonstrating accuracy and paying attention to detail when it comes to processing changes or reviewing a policy
- Provides additional support to all departments including responding to customer inquiries, check processing and other various tasks
- Handling special projects that are assigned by management
- Ability to de-escalate calls when a customer is displeased
- Negotiates to resolve account delinquencies and able to gain trust to develop professional relationships
Installation Coordinator
PAR TECH, INC.
07.2016 - 12.2017
- Direct interface with all levels of customer engagement team to communicate installation status and drive issues to resolution; PMO, Account Management & Service Account Management
- Track and manage installation milestones, risks, and deadlines
- Develop and deliver project reports and performance metrics
- Maintain project deliverables, work papers, and other project artifacts
Education
High School Diploma -
WHITESBORO HIGH SCHOOL
Marcy, NY06.2011
Skills
- Critical thinker
- Service & Support
- Problem Solving
- Goal oriented
- Business development
- Conflict Resolution
- Client relationships
- Relationship building and management
- Employee mentoring
- Data analytics
- Thrive in Fast Paced & Dynamic Environments
- All Microsoft Office applications
- Teamwork and collaboration
Timeline
Large Property Account Manager
The Hartford Insurance Group
03.2022 - Current
Customer Relationship Specialist/Payroll Billing
The Hartford Insurance Group
08.2018 - 03.2022
Installation Coordinator
PAR TECH, INC.
07.2016 - 12.2017
High School Diploma -
WHITESBORO HIGH SCHOOL
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