Chelsea Taniguchi
Denver,CO
Summary
Dynamic Senior Operations and Community Manager with a distinguished track record in delivering luxury, hospitality-driven multifamily environments at scale. Proven expertise in leading Class A lease-ups exceeding 508 units, seamlessly integrating high-end residential and retail experiences, while transforming communities into sought-after destination assets. Recognized for excellence in luxury brand execution, experiential programming, and operational governance, effectively aligning people, processes, and performance with ownership objectives. Committed to driving absorption rates, enhancing NOI growth, and maximizing long-term asset value through disciplined operations and elevated resident experiences across diverse multi-portfolio environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SR. Operations Manager
Trion Properties
10.2025 - Current
- Provide portfolio-level operational leadership for a 405-unit multifamily asset while driving execution, consistency, and performance standards across three Colorado portfolios
- Lead the development, implementation, and enforcement of operational policies and procedures, creating scalable systems that improve compliance, accountability, and asset performance
- Partner directly with ownership, executive leadership, and regional teams to align operational strategy with financial objectives, NOI growth, and long-term asset value
- Oversee cross-functional performance across leasing, maintenance, resident services, and financial operations, ensuring standardized execution and service delivery
- Identify operational risk, process gaps, and inefficiencies; design and implement portfolio-wide solutions to improve productivity, reporting accuracy, and operational controls
- Drive leadership development by mentoring on-site and regional managers, strengthening bench depth, performance accountability, and succession planning
- Support budgeting, forecasting, and expense management initiatives while reinforcing fiscal discipline and operational transparency
- Act as a change agent during portfolio transitions, stabilization efforts, and policy rollouts to ensure alignment, adoption, and sustained performance
- Streamlined operations by implementing process improvements, enhancing productivity and reducing delays.
- Led cross-functional teams to optimize resource allocation and drive operational efficiency initiatives.
- Developed and monitored KPIs to assess performance, ensuring alignment with strategic objectives.
- Mentored junior staff, fostering a culture of continuous improvement and operational excellence.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
SR. Community Manager 508-Unit Luxury Lease-Up
Greystar Real Estate Management
01.2024 - 10.2025
- Led full-cycle 508-unit Class A luxury lease-up, driving stabilization from 16% to 75% occupancy while maintaining premium pricing at $3.20 PSF in a highly competitive market
- Directed all operational, leasing, financial, and resident-experience functions during initial stabilization, ensuring brand alignment, service excellence, and asset value growth
- Designed and executed a high-touch luxury resident engagement strategy, positioning the community as a lifestyle destination and strengthening retention, referrals, and brand equity
Curated weekly luxury happy hours with chef-driven hors d’oeuvres
Produced signature experiential events including luau-themed celebrations with live fire dancers, sushi-making classes, and hibachi date-night experiences - Integrated hospitality-level service standards into daily operations, elevating the resident experience beyond traditional multifamily offerings
- Oversaw and managed ground-floor luxury retail operations, including:
Rok Spa
Bad Ass Coffee
Floyd’s Barbershop - Acted as primary operational liaison between retail tenants, ownership, leasing teams, and vendors to ensure seamless integration of residential and retail experiences
- Hosted and coordinated a Retail Broker Open House to market vacant commercial spaces, strengthening broker relationships and accelerating retail lease-up momentum
- Managed Letters of Intent (LOIs), tenant coordination, and buildout timelines in collaboration with ownership and legal teams
- Developed and implemented manual pricing strategies driven by real-time market analysis to balance absorption velocity with revenue maximization
- Partnered with ownership, construction, marketing, and legal teams to ensure cohesive execution of brand vision and asset positioning
- Managed and developed 15+ on-site team members, building a performance-driven, service-forward culture aligned with luxury standards
- Served as the primary point of contact for ownership, contractors, and strategic partners, ensuring transparency, accountability, and operational excellence
- Supported NOI growth through disciplined expense management, revenue optimization, and operational controls
- Successfully executed a second luxury lease-up project, applying refined best practices to accelerate performance and operational efficiency
- Partnered with Mint House to convert designated floors into hospitality-style short-term rental units, creating a hybrid living model and expanding revenue streams
Community Manager
Greystar Real Estate Management
12.2020 - 01.2024
- Successfully turned a struggling property of 340+ units, into one with consistent YOY revenue growth amidst many major challenges such as large capital renovations on all common areas, plumbing valve replacements, unit by unit renovations, unit by unit repipe and major plumbing issues.
- Achieved a revenue growth of 5.29% and a rent roll growth of 6.29% in all of 2022.
- Helped in leading a team to success in the highest achieved most improved satisfaction rating for the community.
- Retail management experience of 8 store fronts.
- Streamlined operations and budgeted effectively to decrease spending 25%.
- Lead several Capital Projects including new stair treads and window replacement.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Organized financial data and completed reports detailing key metrics.
- Streamlined revenue by delivering exemplary service and consistently exceeding client expectations.
- Spearheaded business operations by consistently seeking methods to improve profitability through cost.
- Managed 10-member team in sales and service operations.
- Capitalized on industry and marketplace trends to enhance sales solutions and approaches.
- Guided negotiation and preparation of all business and client contracts.
- Hired exceptional candidates and effectively lead staff to maximize productivity.
- Managed supply and equipment inventory for business according to forecasts and needs.
- Integrated new systems for scheduling appointments, managing customer contacts, and coordinating retention strategies.
- Liaised with clients to identify and target inefficiencies in areas of risks / business controls, process gaps, and workflow discrepancies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Completed bi-weekly payroll and coordinated record keeping.
Community Manager
Waterford RiNo
12.2018 - 12.2020
- Managed and oversaw operations, maintenance and administration of properties.
- Monitored online conversations and provided constructive feedback.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Recommended clarifications and changes in program policies to director of property management.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Improved NOI through rent growth and expense management.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Drove facility growth and increased resident morale by planning special activities.
Community Manager
Gables Residential - Avant at Castle Pines
06.2019 - 10.2019
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Developed and executed plan to achieve and maintain 95.3% or better rate of occupancy.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Prepared specifications, solicited bids and approved subcontractors for building services.
- Administered property-related budgets, reviewed invoices and tracked costs.
- Boosted occupancy 8% by leveraging market knowledge and successful promotional strategies.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Used strong negotiating talents to obtain reasonable fees from contractors for Renovations and Capital work.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates, monitoring high exposure.
- Developed, reviewed, and submitted property operating and capital budgets.
- Conducted inspections of property grounds, buildings, and equipment to identify maintenance concerns and direct timely repairs.
- Oversaw monthly collections of over $579,550.00 in funds, maintaining high payment rates by building positive relationships with tenants.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Analyzed and evaluated monthly and quarterly financial statements.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Scheduled outside contractors for major maintenance issues.
Multi-site Community Manager
MAXX Properties
12.2017 - 07.2019
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Boosted renewal rents 25% while maintaining effective rent numbers.
- Inspected buildings, vacant units, and common areas regularly to identify repairs that needed immediate attention.
- Introduced effective emergency resolutions and managed special projects.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Earned the #1 spot net operating income in 2018.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Received and processed resident payments, and updated system accounts with latest information.
- Met with residents to gather information and develop effective solutions.
- Improved processes through expense management.
- Gained feedback useful in collaborating with business leaders to devise solutions.
- Worked with maintenance staff to complete repairs and enhancements in a timely manner.
- Streamlined operations by communicating efficiently with vendors, keeping meticulous records, budget management and internal collaboration.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Oversaw a 5-employee team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards, and requirements.
- Evaluated property conditions and recommended improvements for 224 units.
- Aided upper-level leaders by completing budgets and weekly reports for executive action planning.
- Trained junior developers on company protocols to aid in on-boarding processes.
- Attended conferences, vendor events and workshops to meet and network with potential new clients.
- Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
- Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Strengthened traceability by developing organizational filing systems for confidential customer records, leases, and monthly leadership reports.
- Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
Assistant Manager
Cedar Run Apartments
12.2016 - 11.2018
- Always adhered to all confidentiality requirements.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Promptly responded to inquiries and requests from prospective customers.
- Solved unresolved customer issues.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Strong leader of customer support staff.
- Trained staff on operating procedures and company services.
- Identified individual development needs with appropriate training.
- Maintained accurate records of past due customer account activity.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits.
Roving Leasing Consultant
MAXX Properties
11.2015 - 12.2016
- Carefully screened applicants for tenancy.
- My net closing ratio is 63%. That is the highest for company standards.
- Verified that all customer complaints were handled promptly and appropriately.
- Trained and motivated leasing staff during bi-monthly trainings.
- Communicated effectively with owners, residents, and on-site associates.
- Maintained enough units so that they were always market-ready.
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated with landlord regarding building and tenant issues.
- Scheduled contractors for maintenance issues.
- Generated professional networks by engaging in professional, industry and government organizations.
- Maintained original leases and renewals for the management office.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services.
- Planned special events such as lotteries, dedications, and project tours.
- Audited files and reported any issues requiring follow-up to program manager.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Completed annual rent calculations using housing database software.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Education
Bachelor of Arts - Business, Business Management, and Communications
Metropolitan Community College
Denver, CO01.2012
Associate of Arts - Visual Communications, Speech and Communication, Sociology and Psychology
Fashion Institute of Design and Merchandising
Los Angeles, CA01.2008
Skills
- Portfolio Operations & Governance
- Large-Scale Luxury Lease-Up Execution (500 Units)
- NOI Optimization, Expense Control & Financial Performance
- Budgeting, Forecasting & Reforecasting
- Hospitality-Driven Placemaking & Resident Experience Strategy
- Luxury & Mixed-Use Retail Operations
- Policy, Procedure & Operational Standardization
- Executive, Ownership & Investor Reporting
- Leadership Development, Accountability & Succession Planning
- Capital Projects, Renovations & Asset Enhancements
- Market Intelligence, Revenue Management & Pricing Strategy
Accomplishments
- 2024 Lease Up Community Manager of the Year (300 + Units)
- 2023 Accountability Award
- 2022 Teamwork Award
- Kingsley, Most Improved Winner 2022
- 2021 Profitability Award
- 2020 Manager of the Quarter
- 2019 Assistant Community Manager of the Quater
- 2018 Leasing Consultant of the Year
Certification
- Certified Apartment Manager (CAM)
- High Rise Fire Marshall
Timeline
SR. Operations Manager
Trion Properties
10.2025 - Current
SR. Community Manager 508-Unit Luxury Lease-Up
Greystar Real Estate Management
01.2024 - 10.2025
Community Manager
Greystar Real Estate Management
12.2020 - 01.2024
Community Manager
Gables Residential - Avant at Castle Pines
06.2019 - 10.2019
Community Manager
Waterford RiNo
12.2018 - 12.2020
Multi-site Community Manager
MAXX Properties
12.2017 - 07.2019
Assistant Manager
Cedar Run Apartments
12.2016 - 11.2018
Roving Leasing Consultant
MAXX Properties
11.2015 - 12.2016
Associate of Arts - Visual Communications, Speech and Communication, Sociology and Psychology
Fashion Institute of Design and Merchandising
Bachelor of Arts - Business, Business Management, and Communications
Metropolitan Community College
Nominated for 2024 Lease up Manager, Pillar of Excellence 2024, Regional Core Value Award 2022-23
Nominated for 2024 Lease-Up Manager of the Year in recognition of performance leading a 508-unit Class A luxury lease-up