Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Techau

Columbus,IN

Summary

Turning scruffy into stunning, and chaos into calm. From managing busy grooming salons to mentoring the next generation of groomers, I've done it all with a smile (and probably some dog hair on me). Currently, I am a proud member of the GSL council. I help shape grooming standards and mentor rising stars across stores. Whether I'm teaching, traveling, or trimming, I bring energy, creativity, and leadership to every paw-sible task.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Grooming Salon Manager

Petco
Columbus , IN
01.2016 - Current
  • Built and led a strong team of groomers, trained from scratch. Mentored other store bathers to become grooming experts. In quality and safety. Maintained top-tier grooming standards, safety, and pet/parent satisfaction. Spearheaded salon growth, improved retention, and increased customer loyalty.
  • Supported other stores by traveling to coach and mentor teams in need. Including GM's. Showing them how the grooming side of things can work proficiently.
  • Become a Grooming Mentor helped me do more for coaching up-and-coming groomers with hands-on training, feedback, and pep talks.
  • Helped countless students become certified, confident, and capable.
  • Led grooming refresh sessions with former students. Checking on their progress.
  • Always the go-to for tough cuts, tough days, and tough love (the kind that builds greatness).
  • Becoming a GSL council member had me advocating for groomers salons company-wide. Provided input on training, safety, and grooming culture. Help steer grooming standards and support long-term growth.

Customer Service Lead Trainer

Chili's Restaurant
Columbus , IN
07.2012 - 11.2016
  • Served up good vibes, great food, and unforgettable experiences in a fast-paced, high-energy environment.
  • Trained new servers on everything from tray balancing to charm delivery team success was always on the menu.
  • Jumped behind the bar when needed, shaking cocktails, pouring beers, and keeping the flow going. Worked the expo line like a pro, set up trays with speed, accuracy, and a sixth sense for hot food and happy guests. I juggled multiple tables, special requests, and side work without breaking a sweat (or dropping a plate).
  • Known for killer customer service, lightning-fast reflexes, and remembering your regular's drink before they sit down.
  • Helped boost team morale, smooth out service flow, and kept the whole shift running like a well-oiled machine.

Education

High School Diploma -

Franklin County High School
Brookville, IN
05-2010

Skills

  • Grooming techniques
  • Safety protocols
  • Employee training
  • Customer service
  • Salon management
  • Inventory and supply management
  • Workflow optimization
  • Upselling services and products
  • Hands-on education
  • Empowering team growth
  • Performance coaching and development
  • Policy advising and best practices
  • Empathy, commitment, accountability, and clear communication (verbal and written)

Certification

  • Pet Grooming Certification
  • GSL council Certification
  • Mentor of district
  • Pet first aid and CPR certificate
  • Time magazine 2006 person of the year

Timeline

Grooming Salon Manager

Petco
01.2016 - Current

Customer Service Lead Trainer

Chili's Restaurant
07.2012 - 11.2016

High School Diploma -

Franklin County High School

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