Summary
Overview
Work History
Education
Skills
References
Timeline
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Chelsea Thomas

Summary

My name is Chelsea Thomas, a 29-year-old with a strong passion for assisting others. I thrive on the energy derived from engaging in a variety of tasks, which fuels my ambition to excel. As a diligent employee, I possess skills in customer service, multitasking, and time management. I am committed to ensuring that each customer has a positive and unforgettable experience.

Overview

9
9
years of professional experience

Work History

DLD - License Specialist III

Department of Public Safety
12.2020
  • Assessing legal needs and requirements for driver license and identification card applicants.
  • Verifies applicant qualification through careful screening of application forms.
  • Approves applications for license and permits based on state regulations, administrative codes, and agency policies and procedures.
  • Provides interpretation of licensing and permitting requirements and applicable various agency and statutory requirements.
  • Performs basic check of physical driving capabilities of applicants by evaluation during observation and interviews of hearing, mental, visual, or physical restrictions, and potential driving limitations due to various medications and their dosage quantities; checks for adequacy of applicant's eyesight through use of vision tester; prepares supplemental forms as necessary when potential physical problems or restrictions are identified; determines referrals to Medical Advisory Board and/or to a vision specialist for further evaluation.
  • Inspects motor vehicles for safety prior to road test; verifies evidence of financial responsibility; checks for registration and/or reciprocity; and describes road test basics to applicant.
  • Issues licenses and permits, collects appropriate license fees and prepares receipts; ensures and accepts accountability that monies received balance with receipts issued; captures photograph of applicants, their signatures, and their thumbprints.
  • Checks accuracy of original, renewal, and duplicate license applications, driver education certificates, school attendance forms, insurance documents, registrations, notarizes forms and administers oaths as necessary.
  • Inputs license and permit applications, payments, and required technical data for license and permits into appropriate computer applications, databases and systems.
  • Schedules applicants for driving tests.
  • Operates automated testing machines to measure driver license applicants' knowledge of traffic laws and driving practices.
  • Utilizes computers and digital imaging workstations for capture of applicants' portrait, thumbprint, and signature.
  • Prepares daily bookkeeping reports.

Cashier

H-E-B
07.2019 - Current
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Hostess

San Jacinto Houston Methodist
05.2015 - 08.2019
  • Provided friendly and courteous meal service to patients.
  • Ensured patient satisfaction by delivering food, providing support, and efficiently resolving minor disputes.
  • Consistently achieving high scores from my company by specializing in effective customer service for difficult customers.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Ensured that all foods were prepared according to health department regulations.

CNA

North Main Rehabilitation Center
07.2014
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Provided emotional support to family members during difficult times.
  • Reported changes in patient conditions to registered nurse or physician.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.

Education

Associates in Arts of Teaching -

Lee College

High School Diploma -

Goose Creek Memorial

Skills

  • Outstanding customer service skills
  • Cash handling
  • Running checks
  • Coupon handling
  • Conflict resolution
  • Time management
  • Ability to work in a stressful and fast-paced environment
  • Excellent communication skills
  • Charting important information
  • Multi-tasking
  • Ability to work individually and within a team setting
  • Relationship Building
  • Adaptability

References

References available upon request.

Timeline

DLD - License Specialist III

Department of Public Safety
12.2020

Cashier

H-E-B
07.2019 - Current

Hostess

San Jacinto Houston Methodist
05.2015 - 08.2019

CNA

North Main Rehabilitation Center
07.2014

Associates in Arts of Teaching -

Lee College

High School Diploma -

Goose Creek Memorial

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Chelsea Thomas