Chelsea Thompson
Summary
Efficient and focused professional in clinical research management. Known for high productivity and ability to complete tasks efficiently, ensuring timely project advancements. Skilled in patient recruitment strategies, regulatory compliance, and data analysis. Excel at communication, teamwork, and problem-solving to drive successful outcomes in complex research environments.
Overview
11
11
years of professional experience
Work History
Clinical Liaison/Coordinator
IVX Health
08.2022 - Current
- Review patient charts, administer study medications, and perform data entry
- Present trial concepts and details to patients
- Participate in informed consent processes and enrolling patients on protocol
- Maintaining accurate and timely data collection and documentation
- Collaborate with investigators and sponsors to develop and review study budgets
- Ensuring clinical research projects follow federal regulations and guidelines
- Implemented site close out activities and generate site close out reports
- Prepare and present study progress reports to management and other stakeholders
- Ensure compliance and all applicable regulations and guidelines, including FDA, ICH, and GCP
- Review and manage data on site that resolves all technical and content issues on a continuous basis
- Provide feedback on site performance for future trial site feasibility/selection
- Assists with the day-to-day project management coordination for research projects to include personnel, facilities, supplies in support of research project desired outcomes, budgets, and timeliness
- Assists in the preparation of progress reports and grant proposals to both private foundations and governmental agencies; works closely with the Office of Sponsored Projects on the submission of grants
Property Claims Manager
State Farm
08.2022 - 08.2022
- Captured 40 claims weekly to update, analyze, and create workflow
- Investigated, evaluated, negotiated, and set auto claims in an assigned area to include verification of coverage, legal liability and extent of damage to persons and property, which may require contact by telephone, correspondence, in person, or various electronic media
- Applied knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability, damages of injury(first and third party) and property damage
- Recognized and reviewed claims requiring specialized handling, including identifying issues that may require the use of independent experts or vendors
- Coordinated with law enforcement and testified at criminal proceedings.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Led team in investigating, evaluating, and settling insurance claims, ensuring compliance with policy obligations and legal requirements.
- Monitored objectives to determine effectiveness of workflows, facilitating training, and mentoring for improvement.
- Trained new team members on policies and procedures for claims handling.
Investigation Specialist
Amazon
TX
05.2021 - 06.2022
- Managed time effectively and independently to research seller discrepancy requests, understand trends, and provide a resolution.
- Communicated with sellers and FBA business partners effectively using clear and professional oral and written communication.
- Documented outcomes of investigations with sellers in a succinct and reliable method.
- Conducted multiple investigations with Amazon sellers daily that aim to mitigate discrepancies and provide reimbursement with units or monetary value.
- Provide root cause resolution for FBA sellers and customer issues.
- Contributed to a positive team environment and proactively aided team members with process barriers and projects.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
- Prepared detailed investigative reports and presentations, summarizing findings and recommending actionable steps.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
General Manager
7to7 Dental and Orthodontics
Cibolo, TX
01.2020 - 05.2021
- Monitored company protocol and provided outstanding service to guests at all times.
- Post payments, understanding ledgers, adjustments, and end-of-shift reports.
- Communicated effectively between the hygienist and the treatment coordinator.
- Provided outstanding customer service to our patients at all times.
- Used knowledge of Patient Ledger software to update medical records.
- Provided accuracy when talking to patients about finances, co-pays, deductibles, and finance options for treatment.
- Collected co-pays and other payments from patients at time of service.
- Completed day-to-day duties accurately and efficiently.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Provided guidance to staff on insurance coverage and payment options for patients.
Compliance Analyst
Nexus
New Braunfels, TX
07.2019 - 01.2020
- Monitor developments and changes in federal, state, and local statutes, regulations, and case law to assess the impact on the organization and recommend implementation and compliance strategies.
- Maintain and apply for business entity licensing with various secretaries of state when required by law or regulation.
- Creation, revision, and editing of compliance policies and procedures under the direction of the Compliance Director.
- Oversee and lead specific projects and project teams as needed.
- Understands and is responsible for any regulatory or accreditation reporting requirements.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
- Implemented corrective action plans when necessary following discovery of non-compliance issues.
- Advised on the compliance implications of new business initiatives and product launches.
Assistant Store Manager
Payless Shoe Source
San Antonio, TX
06.2014 - 05.2019
- Stock, replenish, and organize inventory with accuracy and efficiency.
- Maintain accurate and attractive merchandise displays, ensuring the strategic placement of products.
- Maintained a regular customer base and actively worked to develop lucrative customer relationships.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Trained new employees on store policies, procedures and customer service standards.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Education
Bachelor's of Science - Health Information Management
Texas State University
San Marcos, TX05.2019
Skills
- Patient recruitment
- Study monitoring
- Risk assessment
- Project management
- Site monitoring
- IRB submissions
- Monitoring visits
- Clinical study reports
- Quality control
- Good clinical practice
- Clinical documentation
Professional Development
Certificate of Good Clinical Practice (GCP), 08/24, 07/27
Timeline
Clinical Liaison/Coordinator
IVX Health
08.2022 - Current
Property Claims Manager
State Farm
08.2022 - 08.2022
Investigation Specialist
Amazon
05.2021 - 06.2022
General Manager
7to7 Dental and Orthodontics
01.2020 - 05.2021
Compliance Analyst
Nexus
07.2019 - 01.2020
Assistant Store Manager
Payless Shoe Source
06.2014 - 05.2019
Bachelor's of Science - Health Information Management
Texas State University
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