Chelsea Thornton
Arcadia
Summary
Dedicated Dog Groomer with a proven track record at Bayside Pet Resort Lakewood Ranch, skilled in animal handling and relationship building. Expert in grooming techniques and customer service, I consistently foster trust and satisfaction among clients, enhancing retention through effective communication and attention to detail. Committed to continuous learning and excellence in pet care.
Overview
13
13
years of professional experience
Work History
Dog Groomer
Bayside Pet Resort And Spa
07.2019 - 04.2025
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring an stress-free experience for both animals and their owners.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Fed, walked and bathed animals.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Dog Groomer
Tara’s Fancy Paws
07.2017 - 07.2019
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Dog Groomer
All American Pet Resort
07.2012 - 04.2017
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Fed, walked and bathed animals.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Followed pet care instructions for dietary needs and medication regimens.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Assisted with development of animal behavior modification plans.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Educated visitors and staff on proper animal care and handling.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Collaborated with team members to share knowledge and improve overall service quality.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
Education
Certified Dog Groomer - Dog Groomer
Accent Pet Styling
Port Charlotte, FL04.2015
Diploma -
Desoto County High
Arcadia, Fl2010
Skills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Reliability and punctuality
- Appointment scheduling
- Pet grooming techniques
- Nail trimming
- Ear cleaning techniques
- Paw pad care
- Continuous learning attitude
- Clipper proficiency
- Scissor skills
- Grooming best practices
- Professionalism and ethics
- Safety procedures
- Verbal and written communication
- Grooming and bathing
- Canine behavior
- Dog breeds expertise
- Safety precautions and measures
- Marketing and promotion
- Animal handling
- Attention to detail
- Human and animal safety
- Customer communication
- Honest and dependable
- Teamwork and collaboration
Timeline
Dog Groomer
Bayside Pet Resort And Spa
07.2019 - 04.2025
Dog Groomer
Tara’s Fancy Paws
07.2017 - 07.2019
Dog Groomer
All American Pet Resort
07.2012 - 04.2017
Certified Dog Groomer - Dog Groomer
Accent Pet Styling
Diploma -
Desoto County High
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