Chelsea Thwaits
Ansonia,OH
Summary
.Enthusiastic professional seeking to leverage experience in promoting companies in positive way. Passionate for devising promotional and informational messages to build company image, inform general public of promotions and initiatives and influence targeted audiences. Outgoing and engaging employee who loves building customer relationships and recommending products to drive revenue. Excellent communication and interpersonal skills with customers, management and peers. While also have a take charge attitude and being able to lead myself.
Overview
3
3
years of professional experience
Work History
Corporate Services/Experience Center Ambassador
Midmark
Versailles, OH
01.2023 - Current
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Created documents such as letters, memos, reports and presentations using Microsoft Office applications.
- Monitored emails sent to an inbox dedicated to corporate services queries.
- Followed up on customer complaints received by phone or email from external sources.
- Performed various clerical duties such as filing documents, photocopying materials and archiving information.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Composed, edited and typed complex memos and reports with job-related software.
- Ensured all relevant paperwork was completed accurately before submitting it to HR.
- Greeted visitors and ensured they were directed appropriately upon arrival at the office.
- Assisted in organizing events such as conferences, workshops and seminars for employees.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Ordered and Kept office supplies well-stocked to promote efficient operations.
- Maintained records of company assets and equipment, updating inventory lists regularly.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated contact databases with new customer details or removed outdated entries.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Arranged tours for customers.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Prepared reports detailing sales figures, customer feedback or any issues that may arise during shifts.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Assisted guests by promptly responding to questions, requests and concerns.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Monitored inventory levels for all items used in the hospitality area.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Insurance Agent
State Farm
Greenville , OH
08.2020 - 11.2022
- Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Prepared proposals and conducted closing interviews to sell insurance products.
- Advised customers on the best ways to minimize risks associated with their assets.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Analyzed customer needs and provided best options, upselling products and services.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Scheduled meetings with prospective clients to discuss available products and services.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Provided customers with information regarding plan features, pricing, and availability.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Achieved repeat business and referrals through personalized services.
- Sought out new clients and developed clientele by networking to find new customers.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Assessed customer risk levels and recommended appropriate coverage options.
Education
Human Resources Management
Edison State Community College
Piqua, OH10-2025
Certificate of Insurance - Insurance
Hondros College of Business
Westerville, OH05-2020
Certificate of Real Estate - Real Estate
Edison State Community College
Piqua, OH11-2012
High School Diploma -
Greenville Senior High School
Greenville, OH05-2009
Skills
- Social Media Management
- Product Knowledge
- Customer Engagement
- Problem-Solving
- Project Management
- Needs Assessment
- Schedule Coordination
- Decision-Making
References
References available upon request.
Timeline
Corporate Services/Experience Center Ambassador
Midmark
01.2023 - Current
Insurance Agent
State Farm
08.2020 - 11.2022
Human Resources Management
Edison State Community College
Certificate of Insurance - Insurance
Hondros College of Business
Certificate of Real Estate - Real Estate
Edison State Community College
High School Diploma -
Greenville Senior High School
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