Chelsea Tittle

Assist the County of San Diego in the emergency response to the COVID-19 public health crisis by providing over the phone, remote service to community members contacting 211 for information on COVID-19 testing, vaccines and general information. Assist clients with health insurance and affordable medical care options based on their unique circumstance and the eligibility requirements for each resource. Assist clients in locating emergency food assistance programs and nutrition resources. Assist clients with utility and rental assistance programs that are funded federally, locally, by non-profit organizations. Responsible for entering thorough documentation in Salesforce for every call. Connecting with other team members, supervisors, managers and directors as appropriate to best meet the needs of the clients.

Responsible for greeting clients and visitors in a friendly and professional manner. Answered, routed and screened all incoming calls on multi-line phone and performed a variety of other office and administrative tasks. Coordinated the use of all conference rooms, kept inventory of necessary office supplies and placed orders accordingly. Updated calendars and scheduled meetings for multiple company executives. Assisted the Chief Administrative Officer with travel and logistical arrangements for executives as needed. Maintained electronic and paper filing systems. Input and data entry of accounts payable invoices to ensure accuracy.

Worked as a vacation guide (remotely) taking incoming calls over the phone with company equipment. Responsible for providing outstanding customer service for new members who have enrolled in a 2-year trial package with Wyndham Vacation Ownership. Educated members on newly purchased product and assisted them with maximizing their membership. Managed personal account information including financial. Consistently surpassed department goals for customer satisfaction, handle time, vacations per call and number of calls handled.