Chelsea Tucker

Dedicated sales and support professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Reservations Agent, Marriott International

12-2014 – 06-2015

• Managed 50+ calls per day
• Processed all reservation requests, changes, and cancellations received by phone, fax, or mail including travel agents, wholesalers, employee discounts, and complimentary rooms.
• Upsold Marriott products and services
• Answered general customer questions & inquiries to ensure an "Effortless & Seamless Guest Experience."

Shift Supervisor, Starbucks

04-2014 – 12-2014

Contribute to the success of Starbucks by:

• Assisted the store manager in executing store operations during scheduled shifts
• Deployed and delegating tasks to baristas
• Coached partners to success
• Enhanced and maintained the “Starbucks Experience.”