Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Reaves

Atmore,AL

Overview

8
8
years of professional experience

Work History

Retail Banker

United Bank
08.2022 - 05.2024
  • Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
  • Complied with regulatory, legal and ethical requirements to protect bank assets.
  • Collaborated with team members to achieve branch sales targets and enhance overall productivity.
  • Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
  • Enhanced customer loyalty through proactive communication and timely resolution of issues.

Elementary School Teacher

Escambia County School Board
06.2020 - 08.2022
  • Created safe, nurturing environment of trust and respect.
  • Maintained safe, clean and organized classroom environment.
  • Attended in-service training and professional development courses to stay on top of policy and education changes.
  • Involved parents in student education by cultivating strong relationships.
  • Arranged field trips as tool to provide students with real-world experiences.
  • Handled challenging classroom behaviors with positive and affirming techniques.
  • Taught students subject-specific material, learning strategies and social skills.

Call Center Agent

Troy University
12.2018 - 07.2019
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed high-volume of inbound and outbound customer calls.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Consulted with customers regarding needs and addressed concerns.

Gatekeeper

Magnolia Branch Wildlife Reserve
07.2016 - 07.2019
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained financial records to verify timely clearance of credit and debit activities.
  • Coordinated and communicated with clients to gather pertinent information.
  • Drafted professional business communication and answered phone calls and emails.

Education

Bachelor of Science - Elementary Education

Troy University
Troy, AL
12.2019

Skills

  • Behavior management
  • Computer skills
  • Troubleshooting
  • Organization
  • Good work ethic
  • Critical thinking

Timeline

Retail Banker

United Bank
08.2022 - 05.2024

Elementary School Teacher

Escambia County School Board
06.2020 - 08.2022

Call Center Agent

Troy University
12.2018 - 07.2019

Gatekeeper

Magnolia Branch Wildlife Reserve
07.2016 - 07.2019

Bachelor of Science - Elementary Education

Troy University

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Chelsea Reaves