Chelsea Ulmer
Laurel,MS
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Secretary
Pine Belt Mental Healthcare Resources
08.2023 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Patient Account Assistant
Forest General Hospital
01.2022 - 05.2022
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Customer Service Representative
Belk Department Store
08.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
No Degree - Criminal Justice
Pearl River Community College
Poplarville, MSHigh School Diploma -
Hattiesburg High School
Hattiesburg, MS05.2020
Skills
- Expense Tracking
- Meeting Coordination
- Calendar Management
- Payroll Administration
- Appointment Scheduling
- Supply Ordering
- Customer Service
- Quickbooks
Timeline
Secretary
Pine Belt Mental Healthcare Resources
08.2023 - Current
Patient Account Assistant
Forest General Hospital
01.2022 - 05.2022
Customer Service Representative
Belk Department Store
08.2020 - 02.2021
No Degree - Criminal Justice
Pearl River Community College
High School Diploma -
Hattiesburg High School