Chelsea Vail
Essex Junction,VT
Summary
Dynamic and service-oriented professional with extensive experience in both healthcare and hospitality management. Proven ability to enhance customer satisfaction, drive revenue growth, and optimize operational efficiency. Adept at coordinating resources, managing staff, and implementing strategic plans. Demonstrates exceptional interpersonal and communication skills, with a strong background in sales, customer relationship management, and team leadership.
Overview
12
12
years of professional experience
Work History
Waitress / Assistant Manager /General Manager
Jrs Williston and sidebar
Williston , VT
2017.08 - 2024.07
- Swiftly resolved customer complaints while upholding exceptional service delivery standards, resulting in improved customer satisfaction and loyalty.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Medical Assistant I & II / Lead Medical Assistant
UVM Medical Center
Burlington , VT
2019.07 - 2022.05
- Assisted physicians in performing minor surgeries and medical procedures, ensuring patient comfort and procedural efficiency.Responded quickly and efficiently to emergency situations within the healthcare facility.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Provided comprehensive guidance and support to new employees during their orientation period, facilitating a smooth onboarding process.
Patient Service Specialist
UVM Medical Center
Burlington , VT
2018.06 - 2019.07
- Assisted in resolving billing disputes between providers and insurance companies and patients.
- Maintained knowledge of current insurance requirements for billing purposes.
- Provided general customer service support by answering questions about services provided by the practice.
- Processed payments from patients, including cash, check, or credit card transactions.
- Maintained strict confidentiality when dealing with sensitive information.
- Answered incoming calls and responded to inquiries in a timely manner.
- Greeted patients upon arrival and verified patient information.
- Scheduled appointments and managed patient records using electronic health record software.
Waitress
Leunigs
Burlington , VT
2012.05 - 2017.08
- Strong ability to interact positively with customers, address their needs, and resolve complaints efficiently.
- Efficient in managing time to serve multiple tables and ensure timely delivery of food and drinks.
- Aptitude for quickly addressing and resolving customer issues and complaints.
- Ensuring accuracy in order taking and delivery, and maintaining cleanliness in the work area.
- Flexibility to adapt to changing situations and customer needs.
- Experienced in using various POS systems for order taking, billing, and payment processing.
- Extensive knowledge of menu items, ingredients, and preparation methods, as well as expertise in wine pairings and vintages.
Education
High School Diploma -
Burlington High School
Burlington 2010-06
Skills
- Customer Service Excellence: Proven track record of delivering outstanding customer service and creating positive dining experiences.
- POS System Proficiency: Experienced with [specific POS systems], ensuring accurate and efficient order processing.
- Food and Beverage Knowledge: Deep understanding of menu items, special diets, and wine pairings.
- Order Accuracy and Efficiency: Highly skilled in taking and delivering orders accurately and promptly.
- Cash Handling and Transactions: Reliable in managing cash transactions and maintaining register balance.
- Health and Safety Compliance: Committed to adhering to all health and safety regulations to ensure a clean and safe dining environment.
- Strong Communication: Excellent verbal communication skills for effective interaction with customers and team members.
- Multitasking and Time Management: Adept at managing multiple tables and tasks efficiently, especially during busy periods.
- Team Collaboration: Proven ability to work well with others and support team success.
- Problem-Solving Abilities: Quick thinker capable of resolving issues to maintain customer satisfaction.
- Attention to Detail: Ensuring high standards of order accuracy and cleanliness in the workspace.
- Adaptability: Flexible and able to adjust to changing demands and environments.
Timeline
Medical Assistant I & II / Lead Medical Assistant
UVM Medical Center
2019.07 - 2022.05
Patient Service Specialist
UVM Medical Center
2018.06 - 2019.07
Waitress / Assistant Manager /General Manager
Jrs Williston and sidebar
2017.08 - 2024.07
Waitress
Leunigs
2012.05 - 2017.08
High School Diploma -
Burlington High School
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