Chelsea Valera
Coral Gables,FL
Summary
Highlights of Qualifications and Skills Youthful and yet very mature; willing to learn and grow; Passionate about achieving a challenging position that allows meaningful contributions to a business success. Proficient in computer skills-applications related to MS Office or the Internet. Self-motivated and initiative. Hardworking and positive attitude and willingness to learn. Planning, organizing, and prioritizing work. Able to handle multiple tasks and prioritize assignments. Ability to take ownership of assigned tasks. Goal-oriented individual versed in a high-volume environment. Skilled at maintaining accurate records of all transactions. Highly experienced and known for exemplary team building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Motivated individual with experience in a multi-trade environment. Skilled in building relationships with colleagues and understanding operational needs. Strong communication and interpersonal skills for providing superior results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Officer
Miami-Dade Water and Sewer
2021.11 - Current
- Maintain and update employee records for Division and generate related reports in Access.
- Create shoe slip requests for field staff.
- Ensures all Division employees are registered for mandatory training and follow up for attendance to registered training.
- Modify as needed Divisional records in Access.
- Prepare attainment memos for new employees who require certain license.
- Create ASFs (Applicant Selection Form) for job offer process.
- Create RTFs (Request to Fill) for employees who have either resigned, retired, or transferred out of department.
- Create and Submit job advertisements.
- Update recruitment report when new employees are hired and when employees retire, resign, or transfer out of the department.
- Prepare required packages for interviews to include submitting panel member request forms for attendance at interviews.
- Email candidates for criteria before scheduling for interview.
- Review and prepare all necessary documents for day of interview.
- Order, review and approve supplies and awards in ERP Financials for Division.
- Remind employees of payroll deadline and ensure staff’s payroll is entered and approved timely in Informs application.
- Supervise direct report, AO1 in ensuring deadlines are met and assigned projects are completed.
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for employees and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for Division's database.
- Prepare data and supporting documents for employee fail of probation.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared agendas and took notes at meetings to archive proceedings.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed department budgets and generated financial reports for management review.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared agendas and took notes at meetings to archive proceedings.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Consulted with management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to Division's budgets.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted development and implementation of new administrative procedures.
- Scheduled office meetings and appointments for staff teams.
- Created and maintained databases to track and record employee data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Sorted and distributed office mail and recorded incoming reports.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and attendance.
- Drafted correspondence and other documents for Division heads.
- Created, prepared, and delivered reports to various sections within in Division.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted development and implementation of new administrative procedures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared agendas and took notes at meetings to archive proceedings.
- Executed record filing system to improve document organization and management.
Personnel Technician
Miami
2018.09 - 2021.11
- Review and process payroll for 1,000 plus MDPD employees.
- Review and process performance evaluations.
- Process employee requests for retiring and exiting payroll.
- Prepare and finalize employee records as required.
- Process incoming transfer requests.
- Receive and process APA’s (Advice of Personnel Action) and create PCD’s (Personnel Change Document) and forward to downtown human resources for processing.
- Process disciplinary requests from different units relating to disciplinary employees.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
- Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.
- Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
- Assisted supervisors with employee performance management and offered recommendations for approach and process.
- Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
- Shared responsibility with supervisor for updates, troubleshooting and maintenance of HRIS software system.
- Researched options and mandates to enable proper implementation of personnel procedures.
- Assisted with design and implementation of internal training for supervisors and other personnel.
- Updated affirmative action plan to comply with federal guidelines.
- Liaised with broker to research and recommend employee health, dental, life and short-term and long-term disability benefits options to facilitate open enrollment.
- Supported well-designed compensation philosophy to promote organizational strategic plan, initiatives and business goals.
- Fostered and developed programs to improve employee effectiveness.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered employee benefits programs and assisted with open enrollment.
- Created and delivered HR training sessions to staff, managers and executives.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Developed and monitored employee recognition programs.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Worked alongside global business leader to deploy new training strategies.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits
- Cross-trained to cover other personnel staff duties to facilitate office management
- Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel
- Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations
- Oversaw electronic processing to deliver appropriate paychecks and benefits to employees
- Assisted supervisors with employee performance management and offered recommendations for approach and process
- Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options
- Shared responsibility with supervisor for updates, troubleshooting and maintenance of HRIS software system
- Researched options and mandates to enable proper implementation of personnel procedures
- Designed and implemented internal training for supervisors and other personnel
- Assisted with design and implementation of internal training for supervisors and other personnel.
- Supported well-designed compensation philosophy to promote organizational strategic plan, initiatives and goals.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Nursing Administration-Clerical-Staffing Coordinator
Baptist Hospital
2015.10 - 2018.09
- Assisted with submission of payroll through Kronos program.
- Coordinate staffing activities for nursing units.
- Ensure adequate staffing is provided on all shifts for optimal care of patients in accordance to budget, census and acuity.
- Answering incoming telephone calls for both internal and external clients.
- Respond to incoming emails received.
- Perform administrative type duties.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered employee benefits programs and assisted with open enrollment.
- Created and delivered HR training sessions to staff, managers and executives.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Developed and monitored employee recognition programs.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Worked alongside global business leader to deploy new training strategies.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Interviewed, hired, and mentored over new personnel and oversaw all staffing operations.
Office Assistant
Hoyos & Aguilar, CPA
2011.04 - 2016.04
- Quick Books – Data Entry
- Answered phones and responded to email or fax inquiries.
- Managed mail and client traffic.
- Coordinated all computerized appointment scheduling for firm partners.
- Typed company correspondence and filing.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to approximately 20 company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Updated spreadsheets and databases to track, analyze, and report on client data.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Authored business documents to organize and emphasize information quickly and effectively.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Conducted research to assist with routine tasks and special projects.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Screened visitors and issued badges to maintain safety and security.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Identified communication channels to set roadmap to distribute information.
Sales Associate
Steve Madden Retail Store
2011.04 - 2011.06
- Responsible for assisting customers with their purchases and merchandise selection.
- Responsible for arranging store displays of feature merchandise.
- Inventory management.
- Prepared merchandise for sales floor by pricing or tagging
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Solved customer challenges by offering relevant products and services
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Recorded accurate and efficient records in customer database
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelors - Psychology
Florida International University
06.2016
Skills
- Sales Expertise
- Corrective Actions
- Excellent People Skills
- Stocking and Replenishing
- Meeting Deadlines
- Policy and Procedure Adherence
- Conflict Resolution
- Adapt to Diverse Groups
- Time Management
- Complex Problem-Solving
- Customer Service
- Microsoft Access
- Documentation and Recordkeeping
- Listening Skills
Certification
- Human Resource Management Certificate April 2020 - October 2020
Languages
Spanish
Native or Bilingual
Timeline
Administrative Officer
Miami-Dade Water and Sewer
2021.11 - Current
Personnel Technician
Miami
2018.09 - 2021.11
Nursing Administration-Clerical-Staffing Coordinator
Baptist Hospital
2015.10 - 2018.09
Office Assistant
Hoyos & Aguilar, CPA
2011.04 - 2016.04
Sales Associate
Steve Madden Retail Store
2011.04 - 2011.06
Bachelors - Psychology
Florida International University
- Human Resource Management Certificate April 2020 - October 2020
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