Chelsea Vallenilla
Brooklyn,USA
Summary
Detail-oriented Administrative and Member Support professional with 4+ years of experience in front desk operations, scheduling, insurance verification, and patient/member coordination. Proven ability to manage high-volume communication, maintain accurate records, and support smooth daily operations in fast-paced healthcare environments.
Overview
4
4
years of professional experience
Work History
Dance Specialist
New York Edge
06.2025 - 11.2025
- Choreographed dance routines for students in Kindergarten through Grade 8
- Organized and supported school-based performances and events
- Maintained safe, structured, and engaging classroom environments
- Communicated with staff, students, and program coordinators
- Organized and led dance showcases, enhancing student performance and confidence.
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
Administrative Assistant / Front Desk
Tend Dental
06.2024 - 05.2025
- Assisted in patient preparation and management during dental procedures.
- Maintained accurate patient records and updated treatment plans efficiently.
- Sterilized instruments and ensured compliance with infection control protocols.
- Managed appointment scheduling to optimize office efficiency and reduce wait times.
- Trained new staff on clinic protocols and best practices for patient care.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained organized patient records using electronic health record (EHR) systems for quick access.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
Member Support Specialist
One Medical Group
11.2022 - 06.2024
- Managed multi-line phone systems and front desk support
- Verified insurance coverage and processed pre-authorizations
- Maintained accurate documentation and records
- Handled insurance verification and patient registration processes efficiently to enhance service delivery.
- Collaborated with healthcare providers to obtain necessary documentation for approval processes.
- Reviewed and processed prior authorization requests to ensure compliance with policies and guidelines.
Medical Assistant
Clove Management INC. Gastroenterology
07.2021 - 09.2022
- Obtained patient histories and entered data into EMR systems
- Trained junior staff and followed compliance protocols
- Maintained accurate inventory records of sterile supplies, enhancing workflow efficiency and resource management.
- Operated sterilization equipment, including autoclaves and ultrasonic cleaners, adhering to safety guidelines.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
Education
Medical Assistant Certification Program - undefined
03.2026
BBA - Healthcare Administration
Berkeley College
New York, NY01.2021
Skills
- Scheduling & Calendar Management
- Front Desk Operations
- Insurance Verification
- Data Entry
- HIPAA Compliance
- EMR Systems
- Customer & Member Support
- Administrative Support
Timeline
Dance Specialist
New York Edge
06.2025 - 11.2025
Administrative Assistant / Front Desk
Tend Dental
06.2024 - 05.2025
Member Support Specialist
One Medical Group
11.2022 - 06.2024
Medical Assistant
Clove Management INC. Gastroenterology
07.2021 - 09.2022
Medical Assistant Certification Program - undefined
BBA - Healthcare Administration
Berkeley College