CHELSEA VANVONNO
Knoxville,TN
Summary
Performance-driven student with 5 years of work experience who is passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in consulting on business processes to drive results based on sound overall business judgment. I enjoy working with people and bringing their visions to life in all aspects.
Overview
5
5
years of professional experience
Work History
First Year Studies Peer Mentor
University Of Tennessee, Knoxville
01.2024 - Current
- Assess students' knowledge, comprehension, and study habits to track progress and set realistic goals.
- Create individualized mentoring plans for mentees, promoting personal growth and development.
- Counseling 30 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
Parents Club Chair
Alpha Chi Omega
01.2024 - Current
- Provided recommendations for an executive board on actions and future plans with member families.
- Foster relationships with parents, promoting our events through forms of communication such as email and Facebook.
VP Of Membership Programming
Alpha Chi Omega
01.2023 - Current
- Organized events such as family weekends and workshops for existing members to enhance their experience.
- Managed approximately 70 emails, calls, and texts per day from members.
- Built strong relationships with external partners, such as vendors, in order to maximize value for members and maintain our budget.
- I learned how to be both a friend and a role model for my sisters in Alpha Chi Omega.
Customer Service Representative/ Media Editor
Skydive OC
05.2021 - 08.2023
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Managed social media accounts to respond quickly to online inquiries from customers.
- Assisted with training and mentoring new team members.
- Maintained a high level of professionalism when dealing with difficult customers.
Brand Ambassador
Revolve
10.2021 - 02.2023
- Promoted new products and services to potential customers through direct conversations and social media interactions.
- Built brand awareness using creative social media posts.
Hostess/ Server
Decatur Diner
05.2019 - 04.2021
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Used good communication skills to reduce guest dissatisfaction.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
Education
Bachelor Of Science (B.S.) In Public Relations Candidate -
University of Tennessee, Knoxville
Knoxville, TN05.2025
Skills
- Event Planning and Coordination
- Customer Retention
- Customer Satisfaction
- Budget Management
- Conflict Management
- Relationship Development
Timeline
First Year Studies Peer Mentor
University Of Tennessee, Knoxville
01.2024 - Current
Parents Club Chair
Alpha Chi Omega
01.2024 - Current
VP Of Membership Programming
Alpha Chi Omega
01.2023 - Current
Brand Ambassador
Revolve
10.2021 - 02.2023
Customer Service Representative/ Media Editor
Skydive OC
05.2021 - 08.2023
Hostess/ Server
Decatur Diner
05.2019 - 04.2021
Bachelor Of Science (B.S.) In Public Relations Candidate -
University of Tennessee, Knoxville
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