Chelsea Vohwinkle

• Assisted my MOS and SOS by optimizing various accounts throughout the WV and PA market to make service time productive and efficient.

• Trained multiple team members starting with Grainger and into the OSR role, as well as assisting new AM/ FAR team members to have a better understanding of keepstock and building a positive, healthy working relationship with each other to better serve the customer.

• Route guide SME for my territory, often training and assisted my coworkers with questions and training on proper route guide guidelines. Sending out weekly reports on expiring route guides and reviewing route guides to make sure they up to standards.

• Assisted various sellers with identifying and qualifying opportunities for Keepstock growth. I have participated in meetings with my sellers and customers to incorporate Keepstock.

• I have set up several new Grainger Keepstock accounts, setting up machines, and cross referencing multiple products for the customer to get them switched over to Grainger products

• Received multiple Grainger recognitions for going above and beyond. I pride myself on exceeding expectations and being results oriented.

• I have put in multiple successful leads into Salesforce for sellers, for expansion for Keepstock, as well as non Keepstock products needed for customers.
• Building very positive relationship with my accounts point of contacts, as well as all employees for the company I service.

• Completed detailed incident reports documenting all aspects of each call for service or investigation conducted.
• Enforced state laws pertaining to traffic violations such as speeding and reckless driving.
• Provided security for special events such as parades and political rallies.
• Attended court hearings related to cases involving arrests made by self or other officers.
• Patrolled assigned areas to observe and detect any suspicious activity or criminal behavior.
• Investigated crimes by interviewing witnesses, gathering evidence, writing reports, and making arrests when appropriate.
• Maintained order during public disturbances, protests, and other events.
• Utilized a variety of law enforcement techniques including de-escalation tactics during confrontational situations.
• Responded quickly to emergency calls for service and provided assistance as needed.
• Interacted with diverse populations including youth, elderly, homeless individuals, and gang members while on patrol.
• Developed strategies to reduce crime in specific neighborhoods through collaboration with local government agencies.

• Answered 911 calls, dispatched police, fire and ems to calls
• Trained new hires to become 911 dispatchers
• Shift Supervisor, so I had to make sure all calls were put in properly and appropriate information was obtained
• Also had to make sure all equipment was functioning properly and if any issues with equipment, I had to contain the correct agencies to have it fixed
• Ran information for other agencies when needed and made sure it was back to them in a timely manner
• Entered wanted people, missing people, articles, stolen items, etc into NCIC system
• I am very officiant in multitasking, by answering phones, putting information in calls that was being provided by callers and working the radio at the same time on many occasions
• Coordinated with law enforcement agencies to respond to security incidents and emergencies
• Participated in team projects, demonstrating an ability to work collaboratively and effectively
• Acted as a team leader in group projects, delegating tasks and providing feedback
• Self-motivated, with a strong sense of personal responsibility
• Worked flexible hours across night, weekend and holiday
• Worked well in a team setting, providing support and guidance
• Dispatched appropriate personnel based on priority level of each incident received via telephone or radio communications.
• Demonstrated ability to efficiently process emergency and non-emergency calls, including taking accurate notes and dispatching appropriate personnel.
• Assisted with training new Telecommunicators on proper use of equipment and procedures used by the Communications Center.
• Successfully operated multiple radio consoles simultaneously in order to effectively coordinate resources during critical incidents.
• Developed expertise in using various computer applications such as NCIC and LEIN, CAD programs, GIS mapping systems, and other specialized software packages.
• Utilized effective verbal communication skills to provide assistance to callers in a professional manner.
• Efficiently managed multiple phone lines while providing accurate information in a timely manner.
• Documented pertinent details from incoming calls into records management system.
• Initiated contact with outside agencies when needed in order to obtain additional information related to ongoing investigations.
• Maintained composure under pressure while multitasking with incoming calls, radio traffic, and computer data entry.
• Established positive relationships with local law enforcement agencies through effective communication techniques.