Chelsea Vohwinkle
Riverview,FL
Summary
Professional and driven field account representative with solid experience in relationship building. Strong focus on collaborations, ensuring timely, and effective results. Known for adaptability, problem-solving skills, and excellent communication. Proficient in coordinating logistics, resolving conflicts, and maintaining high standards. All while maintaining great customer relationships.
Overview
12
12
years of professional experience
Work History
Field Account Representative
Grainger
North Huntingdon, PA
07.2025 - Current
- Developed strong relationships with customers to understand their needs.
- Coordinated product deliveries to ensure timely service for clients.
- Managed inventory levels and collaborated with suppliers for stock replenishment.
- Conducted product demonstrations to educate customers on features and benefits.
- Provided solutions to customer inquiries and resolved issues promptly.
- Collaborated with sales teams to strategize account management initiatives.
- Identified potential leads through various networking channels including cold-calling prospective clients.
- Maintained detailed records of all account activities such as orders, invoices, payments.
- Participated in team meetings to discuss updates on current projects or initiatives.
- Monitored customer accounts, identified trends, and developed strategies to increase sales.
- Responded to customer inquiries and provided product information.
- Provided timely resolution of customer complaints or requests.
- Demonstrated a commitment to excellent customer service by responding promptly to inquiries.
- Developed relationships with existing customers to ensure satisfaction with services.
- Identified new business opportunities through market analysis and research.
- Listened to customer needs to identify and recommend best products and services.
On Site Representatives
Grainger
Waynesburg, PA
06.2024 - 07.2025
- Assisted my MOS and SOS by optimizing various accounts throughout the WV and PA market to make service time productive and efficient.
- Trained multiple team members starting with Grainger and into the OSR role, as well as assisting new AM/ FAR team members to have a better understanding of keepstock and building a positive, healthy working relationship with each other to better serve the customer.
- Route guide SME for my territory, often training and assisted my coworkers with questions and training on proper route guide guidelines. Sending out weekly reports on expiring route guides and reviewing route guides to make sure they up to standards.
- Assisted various sellers with identifying and qualifying opportunities for Keepstock growth. I have participated in meetings with my sellers and customers to incorporate Keepstock.
- I have set up several new Grainger Keepstock accounts, setting up machines, and cross referencing multiple products for the customer to get them switched over to Grainger products
- Received multiple Grainger recognitions for going above and beyond. I pride myself on exceeding expectations and being results oriented.
- I have put in multiple successful leads into Salesforce for sellers, for expansion for Keepstock, as well as non Keepstock products needed for customers.
- Building very positive relationship with my accounts point of contacts, as well as all employees for the company I service.
Patrolman
Granville Police Department
Granville, WV
07.2021 - 02.2025
- Completed detailed incident reports documenting all aspects of each call for service or investigation conducted.
- Enforced state laws pertaining to traffic violations such as speeding and reckless driving.
- Provided security for special events such as parades and political rallies.
- Attended court hearings related to cases involving arrests made by self or other officers.
- Patrolled assigned areas to observe and detect any suspicious activity or criminal behavior.
- Investigated crimes by interviewing witnesses, gathering evidence, writing reports, and making arrests when appropriate.
- Maintained order during public disturbances, protests, and other events.
- Utilized a variety of law enforcement techniques including de-escalation tactics during confrontational situations.
- Responded quickly to emergency calls for service and provided assistance as needed.
- Interacted with diverse populations including youth, elderly, homeless individuals, and gang members while on patrol.
- Developed strategies to reduce crime in specific neighborhoods through collaboration with local government agencies.
Telecommunicator Shift Lieutenant
Mecca 911
, US
11.2013 - 06.2024
- Answered 911 calls, dispatched police, fire and ems to calls
- Trained new hires to become 911 dispatchers
- Shift Supervisor, so I had to make sure all calls were put in properly and appropriate information was obtained
- Also had to make sure all equipment was functioning properly and if any issues with equipment, I had to contain the correct agencies to have it fixed
- Ran information for other agencies when needed and made sure it was back to them in a timely manner
- Entered wanted people, missing people, articles, stolen items, etc into NCIC system
- I am very efficient in multitasking, by answering phones, putting information in calls that was being provided by callers and working the radio at the same time on many occasions
- Coordinated with law enforcement agencies to respond to security incidents and emergencies
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Self-motivated, with a strong sense of personal responsibility
- Worked flexible hours across night, weekend and holiday
- Worked well in a team setting, providing support and guidance
- Dispatched appropriate personnel based on priority level of each incident received via telephone or radio communications.
- Demonstrated ability to efficiently process emergency and non-emergency calls, including taking accurate notes and dispatching appropriate personnel.
- Assisted with training new Telecommunicators on proper use of equipment and procedures used by the Communications Center.
- Successfully operated multiple radio consoles simultaneously in order to effectively coordinate resources during critical incidents.
- Developed expertise in using various computer applications such as NCIC and LEIN, CAD programs, GIS mapping systems, and other specialized software packages.
- Utilized effective verbal communication skills to provide assistance to callers in a professional manner.
- Efficiently managed multiple phone lines while providing accurate information in a timely manner.
- Documented pertinent details from incoming calls into records management system.
- Initiated contact with outside agencies when needed in order to obtain additional information related to ongoing investigations.
- Maintained composure under pressure while multitasking with incoming calls, radio traffic, and computer data entry.
- Established positive relationships with local law enforcement agencies through effective communication techniques.
Education
Graduate -
West Virginia State Police Academy
01.2020
Skills
- Customer relationship management
- Inventory management
- Account management
- Sales strategies
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Emergency Situations
- Information Verification
- Quality Assurance
- Stress Tolerance
- Conflict Resolution
- Attention to Detail
- Adaptability
- Critical Thinking
- Interpersonal Skills
- Problem Solving
- Effective Communication
- Team Collaboration
- Computer Skills
- Works Well Under Pressure
- Customer Service
- Decision Making
- Active Listening
- Time Management
- Cross-functional coordination
- Client relationship building
- Customer support
- Technical troubleshooting
- Business growth and retention
- Performance improvement
- Sales support
- Territory management
- Account servicing
- Relationship building
REFERENCES
References available upon request
Accomplishments
Within my first year at Grainger, I started out as an part time OSR, in which I would flex to get full time hours, by handling territories that were down an OSR to assist my SOS with coverage. I also assisted with OSS work, by doing cross reference projects for new or existing accounts, as well as setting up new Keepstock accounts. Within 6 months of being will Grainger, I was given a full time position as a hybrid OSR/OSS. I have been selected to be apart of the new roadmap project, as well as a new cross referencing project to help test out and improve. I have successfully been a part of expanding several Keepstock accounts that I service, by assisting sellers in adding more machines and products for customers, by talking to contacts to see about their needs. I have built and maintained very positive relationship with all my sellers and customers. I have also been selected to help rebuild customer relationships as well. I have been awarded many Grainger stars for my role in expanding Keepstock accounts and going above and beyond for customers and sellers and my other team members. I take pride in always working very hard and doing whatever it takes to have healthy working relationships with everyone involved, as well as always developing myself in my career to be the very best I can be.
Timeline
Field Account Representative
Grainger
07.2025 - Current
On Site Representatives
Grainger
06.2024 - 07.2025
Patrolman
Granville Police Department
07.2021 - 02.2025
Telecommunicator Shift Lieutenant
Mecca 911
11.2013 - 06.2024
Graduate -
West Virginia State Police Academy