Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Current Manager
Personal Information
Volunteer Experience
Training Manager for Assistant Manager Role
References
Timeline
Generic

Chelsea Vrchoticky

Portland,OR

Summary

Experienced Assistant Store Manager with strong leadership and operational management skills. Proven track record of delivering exceptional customer service and communication. Known for driving performance compliance and exceeding goals while maintaining quality service. Contributed to profit goals by adhering to company guidelines and creating efficient shift plans. Fostered collaboration, maintained a safe work environment, and promoted compliance with industry standards. Utilized product knowledge to provide personalized recommendations and drive sales.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Starbucks
Portland, OR
11.2023 - Current
  • Checked daily, weekly, and monthly sales and performance reports to support operational planning and strategic decision-making.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Assisted in continuous development of partners to achieve desired sales and results.
  • Coached and developed partners through formal and informal interactions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Utilized system checks to verify store and partner progress on goals.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Entered time and attendance logs in preparation for payroll.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Monitored partner performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Shift Supervisor

Starbucks
Portland, OR
12.2017 - Current
  • Contributed to profit goals by staying within company guidelines and targets
  • Supervised food production and preparation, promoting consistency with established recipes and procedures
  • Held team members accountable during shift by effectively coaching to improve performance
  • Prepared end-of-shift reports for management review and approval
  • Oversaw shift operations to create quality products that met company standards
  • Managed inventory levels and minimized loss, following company systems and guidelines
  • Created successful shift plans, adjusting team member line-up to achieve shift efficiency
  • Worked cooperatively with teams to accomplish business goals and objectives
  • Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
  • Used company tools and resources to train employees
  • Cultivated and maintained work culture through team building and positive interactions
  • Fostered collaboration among team members using strong communication and prompt conflict resolution
  • Shared customer feedback to improve operations and build brand loyalty
  • Complied with company standards and policies, setting example for team members
  • Resolved customer complaints and handled refunds and returns to promote satisfaction
  • Interviewed potential job candidates and made hiring recommendations to general manager
  • Implemented comprehensive business procedures to promote compliance with industry standards and rules
  • Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
  • Organized company merchandise and displays to increase brand awareness and product sales
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
  • Coordinated employee schedules according to staff availability and processed time-off requests
  • Tracked store inventories and replenished products according to demand.

Assistant Manager

Cannabliss
Portland, OR
07.2015 - 08.2017
  • Resolved customer complaints, handled refunds and returns, and promoted satisfaction.
  • Interviewed potential job candidates and made hiring recommendations to the general manager. Implemented comprehensive business procedures to promote compliance with industry standards and rules.
  • Utilized knowledge of company products and services to make recommendations and upsell items, according to customer needs.
  • Organized company merchandise and displays to increase brand awareness and product sales.
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
  • Coordinated employee schedules according to staff availability and processed time-off requests.
  • Tracked store inventories and replenished products according to demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Education

Bachelor Of Science (B.S.) In Clinical Psychology -

Arizona State University
Tempe, AZ
07.2022

Skills

  • Daily Operations Management
  • Employee Coaching and Motivation
  • Inventory Monitoring and Management
  • Delegating Assignments and Tasks
  • Customer Service
  • Operational Efficiency
  • Business Administration
  • Employee training and development
  • Partner Development Conversations
  • Schedule Preparation
  • Team Leadership
  • Staff Management
  • Scheduling
  • Business Acumen and Problem Solving
  • Channel Operations and Deployment
  • Store Systems and Safety
  • Culture, Collaboration & Communication

Roles And Responsibilities

  • Contributed to profit goals by staying within company guidelines and targets.
  • Supervised food production and preparation, promoting consistency with established recipes and procedures.
  • Held team members accountable during shift by effectively coaching to improve performance.
  • Prepared end-of-shift reports for management review and approval.
  • Oversaw shift operations to create quality products that met company standards.
  • Managed inventory levels and minimized loss, following company systems and guidelines.
  • Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
  • Worked cooperatively with teams to accomplish business goals and objectives.
  • Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift.
  • Used company tools and resources to train employees.
  • Cultivated and maintained work culture through team building and positive interactions.
  • Fostered collaboration among team members using strong communication and prompt conflict resolution.
  • Shared customer feedback to improve operations and build brand loyalty.
  • Complied with company standards and policies, setting example for team members.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Interviewed potential job candidates and made hiring recommendations to general manager.
  • Implemented comprehensive business procedures to promote compliance with industry standards and rules.
  • Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
  • Organized company merchandise and displays to increase brand awareness and product sales.
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
  • Coordinated employee schedules according to staff availability and processed time-off requests.
  • Tracked store inventories and replenished products according to demand.

Current Manager

Amanda Gay (27041) US2039960@starbucks.com

Personal Information

Title: Shift Supervisor

Volunteer Experience

  • Volunteer Work With Local Food Banks.
  • Volunteer Work With Local Unhoused Shelters.

Training Manager for Assistant Manager Role

Anny Coral (14044) US2046014@starbucks.com

References

  • Amanda Gay (27041) US2039960@starbucks.com
  • Anny Coral (14044) US2046014@starbucks.com

Timeline

Assistant Store Manager

Starbucks
11.2023 - Current

Shift Supervisor

Starbucks
12.2017 - Current

Assistant Manager

Cannabliss
07.2015 - 08.2017

Bachelor Of Science (B.S.) In Clinical Psychology -

Arizona State University

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Chelsea Vrchoticky