Chelsea C Weeks
Hoquiam,WA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2026
2026
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
Elma, WA
10.2022 - Current
- Increased sales year over year through effective upselling techniques and staff training initiatives.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Monitored staff compliance with health codes daily, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Managed inventory and ensured continuous stock of needed product.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Coordinated a minimum of 12 quarterly merchandise releases, including physical promotion of new products and community engagement events, leading to increased brand awareness.
Office Manager | Registrar
SAMBICA Camps & Retreats
Bellevue, Washington
06.2019 - 12.2021
- Researched and analyzed governmental laws to ensure the camp was under federal compliance.
- Determined income eligibility review for every individual and approved or denied admission to camp.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Submitted claims in coordination with company policies and other departments to complete health and work order requests.
- Ensures medical documentation and camper agreements were completed and signed in compliance with state and local regulations.
- Followed business procedures to coordinate with insurance companies and primary care professionals when needed.
- Answered multiple phone lines to provide service while also managing other staff and assisting in-office customers.
- Coordinated with on-site healthcare professionals to provide backup healthcare, support, and communication with campers, staff, and family members by solving problems to complete work.
- Communicated efficiently and effectively with staff, camper families, community partners, and suppliers including deescalating difficult situations with tact and diplomacy when needed.
- Managed and facilitated the entire annual camp registration process including training and leading others to assist in the process.
- Planned, prepared, and fully oriented staff on summer check-in practices, office procedures, emergency protocols, and general camp policies.
- Used many channels of communication to follow up with customers including multi-line phone systems, email, U. S. and Royal mail, social media outlets, and handheld transceivers.
- Answered inquiries, financial donations, and mail or directed them to the appropriate channels to ensure quick response times.
- Responsibly managed department budget of over $100,000 as well as oversaw summer income revenues of over 1MM.
- Used discretion and care to assist families with celebrity status in feeling safe sending their children to our camp facility, including teaching others how to handle sensitive information.
- Designed and maintained proper databases and information tracking systems resulting in legacy and long-term maintenance of important information.
- Wrote extremely detailed daily/weekly/monthly schedules for the summer staff including multiple versions for both full-time staff and part-time summer staff.
- Built rapport to quickly establish and maintain great relationships with parents, campers, staff, and community partners.
- Acquired projects and regularly assisted peers in order to multiply team productivity.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Provider Relations Specialist | Associate Trainer
Majoris Health Systems
Lake Oswego, Oregon
08.2018 - 06.2019
- Completed eligibility reviews regularly for providers to ensure all licenses and certifications were within federal compliance requirements.
- Partnered with and interviewed Doctors, Nurse practitioners, Medical Assistants, and clinic staff to coordinate care and determine financial responsibility.
- Used and managed multiple interdependent electronic systems.
- Worked in partnership with medical providers, Claims Managers, and our medical reviewers to solve complex issues and ensure speedy response times to patients regarding insurance decisions for Worker's Compensation benefits.
- Supported providers and patients in using the company website, filing appropriate state forms, and completing contracts, resolving disputes, solving problems, and answering all inquiries.
- Established and maintained proper databases and information tracking systems.
- Independently applied complex eligibility requirements from multiple state and federal sources to ensure that medical providers were properly licensed and credentialed for care.
- Conducted interviews over the phone as well as via email with providers in Texas, Montana, and Oregon to support and continually update our Work Injury Provider network.
- Provided efficient customer service and quickly built rapport with each individual to provide an excellent experience for providers and injured parties.
- Supported organizational growth through active participation in strategic planning discussions focused on expanding the provider network.
- Actively supervised the growth of new trainees and was given room to speak into the hiring process.
- Collected and credentialed demographic updates, investigated claims and inquiries and oversaw the integrity of the provider network.
- Maintained up-to-date knowledge of industry regulations, updating policies as needed to ensure compliance.
- Assisted with physician recruitment by identifying specific providers within designated territories and collaborated with recruiters to fill deficiencies.
Skills
Effective communication
Customer relationship management
Training and coaching
Policy and procedure modification
Information protection
Multi-Line Phone Systems
MS Office
Timeline
Office Manager | Registrar
SAMBICA Camps & Retreats
06.2019 - 12.2021
Provider Relations Specialist | Associate Trainer
Majoris Health Systems
08.2018 - 06.2019
Shift Supervisor
STARBUCKS COFFEE COMPANY
10.2022 - Current