Chelsea Wehrman, MSOT, MHA, OTR/L
Jonestown,PA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Specialist
UPMC
02.2023 - Current
- Drives process improvement efforts and policy creation
- Utilizes change management strategies to assimilate independent clinics into the UPMC Orthopaedic Care service line following acquisition
- Identifies process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in reduction of unnecessary double work
- Serves as interim practice manager for multiple clinics, demonstrating flexibility, clinical knowledge, and time management skills while maintaining direct reports
- Created department career ladders specific to each position and implemented across the entire service line
- Developed and implemented complimentary knee scooter loan program across service line, increasing ease and accessibility for patients without the financial burden
- Successfully designed and opened a brand new orthopedic practice, leading the team to >450 visits per month in first six months of opening
- Responsible for training new staff, including leadership, registration, and clinical positions
- Coordinates with cross-functional teams to identify process gaps and develop solutions, resulting in increased revenue, patient satisfaction, and employee engagement
- Oversees day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
Practice Manager
UPMC
10.2021 - 02.2023
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience
- Built, managed, and developed a comprehensive team comprised of 15 employees, provided coaching and mentorship, conducted performance evaluations, and established inclusive work cultures
- Communicated with diverse patient populations and departments, built rapport and long-term relationships, and achieved exemplary patient satisfaction
- Spearheaded new initiative to open and grow the walk-in orthopedic injury clinic program, which resulted in consistent positive increase in volume, ranging from 600-800 visits per month
- Developed new process for rounding with employees to promote employee engagement and increase efficiency for managers
Occupational Therapist
InHome Therapy
12.2022 - Current
- Provides comprehensive evaluation within the home environment of the patient
- Creates treatment plan based on evaluation and patient and caregiver goals
- Recommends home environment modifications to promote safety and independence for the patient
- Performs extensive education with patient and caregiver to decrease risk of readmission or re-injury and to improve independence with daily tasks
Occupational Therapist
UPMC
07.2018 - 10.2021
- Independently performed evaluation and developed treatment plan including interventions, education, and goals to manage diagnosis and symptoms
- Improved patient outcomes by implementing individualized treatment plans and monitoring progress
- Enhanced patient functionality through evidence-based therapeutic interventions and exercises
- Collaborated with interdisciplinary team members for comprehensive patient care and optimal results
- Served as primary occupational therapist for the orthopedic service line, as well as secondary occupational therapist for cardiothoracic intensive care unit and general medicine floors
- Provided visual, verbal and written training to nursing staff and caregivers to increase compliance
- Served as the representative for rehab services on the hospital performance improvement team, collecting and providing analysis on mobility data as well as recommendations for improvement
Education
Master of Health Administration -
Capella University
Minneapolis, MN05.2021
Master of Science - Occupational Therapy
Alvernia University
Reading, PA05.2018
Bachelor of Science - Healthcare Science
Alvernia University
Reading, PA05.2018
Skills
- Lean Six Sigma Green Belt Certified
- Employee engagement
- Cross-Functional Communication
- Problem Solving
- Time Management
Certification
- Certified Lean Six Sigma Green Belt, Emory University - October 2023-December 2023
- Certified Adaptive Fitness Trainer, CrossFit - December 2019
- Certified Stroke Rehabilitation Specialist, NeuroRecovery - November 2020
Timeline
Operations Specialist
UPMC
02.2023 - Current
Occupational Therapist
InHome Therapy
12.2022 - Current
Practice Manager
UPMC
10.2021 - 02.2023
Occupational Therapist
UPMC
07.2018 - 10.2021
Master of Health Administration -
Capella University
Master of Science - Occupational Therapy
Alvernia University
Bachelor of Science - Healthcare Science
Alvernia University
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