Chelsea Williams

Facilitated a welcoming environment by observing front-desk staff greet and assist patients.

Acquired insights into patient check-in processes, ensuring accuracy in documentation.

Examined appointment scheduling techniques, enhancing understanding of patient flow management.

Learned methods for verifying insurance coverage, contributing to efficient patient onboarding.

Observed communication strategies with insurance companies to secure necessary visit approvals.

Studied patient record updates and follow-up visit tracking for improved continuity of care.

Gained knowledge of PAC workflows, enriching exposure to healthcare administrative operations.

Engaged in discussions about patient inquiries, enhancing customer service skills and responsiveness.

• Created engaging marketing materials for internal and external communications to enhance brand visibility.
• Developed impactful presentations that effectively conveyed key messages to stakeholders and clients.
• Generated comprehensive weekly KPI reports, identifying trends to support strategic decision-making processes.
• Collaborated with team members to propose actionable solutions for continuous improvement initiatives.
• Participated in brainstorming sessions to contribute innovative ideas for marketing strategies and campaigns.
• Conducted market research to inform development of targeted marketing materials and presentations.

• Fostered student development by mentoring groups of 20–25 children in a safe environment.
• Created engaging activities to promote teamwork and social skills among campers.
• Conducted weekly listening sessions to address concerns and foster open communication.
• Facilitated conflict resolution by mediating disputes among campers effectively and compassionately.
• Implemented safety protocols to ensure well-being during all camp activities and excursions.
• Collaborated with fellow counselors to plan and execute daily schedules and events.
• Assisted in evaluating camper progress, providing feedback to parents and guardians on development.