Chelsea Willow

In my nearly 10 years within the ServiceMaster company I have worn many hats. I began as a technician in the field and quickly elevated to Project Manager. During the initial ownership I handled aspects from call intake, technician labor in the field, insurance communications, estimating, project managing, hiring, and handling any issues that arose throughout the losses.

In the current ownership I have worn many hats as well. Beginning as a Claims Coordinator/Estimator, Project Manager, and now acting as the Branch Manager as well as the aforementioned roles, while overseeing the franchise-wide group of Claims Coordinators.

I have acquired a vast knowledge of the claim process, insurance situations, understanding of the customer experience, management, leadership, program scenarios, estimating various jobs as well as in many different ways of estimating based on the situation and circumstances at hand, along with many other things. I have gained knowledge across the industry and internal workings of the systems that go along with it.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted disabled clients to support independence and well-being.
• Maintained clean, safe, and well-organized patient environment.
• Followed nutritional plans to prepare optimal meals.
• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
• Arranged transportation and accompanied patients to doctors' offices and errands.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.