Chelsea Wilson
Lore City,OH
Summary
Certified Chiropractic Assistant with strong background in patient care and administrative support. Effective team collaborator known for adaptability and reliability. Skilled in therapeutic techniques, appointment scheduling, patient education, front desk reception and insurance verfication. Consistently focused on achieving optimal patient outcomes and supporting clinic operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Chiropractic Assistant
Jeffries Chiropractic and Wellness
02.2025 - Current
- Assisted with patient intake procedures and maintained accurate health records.
- Coordinated appointment scheduling to optimize clinic workflow and reduce wait times.
- Supported chiropractors during patient treatments, ensuring a safe and efficient environment.
- Educated patients on treatment plans and post-care instructions for improved recovery outcomes.
- Managed inventory of chiropractic supplies, ensuring availability for daily operations.
- Utilized electronic health record systems to document patient interactions and treatment progress.
- Fostered positive patient relationships to enhance overall clinic experience and satisfaction.
- Acted as a liaison between patients and healthcare providers, facilitating effective communication and timely care delivery.
- Utilized specialized equipment such as ultrasound machines or electronic muscle stimulators during treatments for optimal results.
- Coordinated closely with staff members on daily activities ensuring an organized work environment.
- Assisted chiropractors in performing therapeutic exercises, leading to faster recovery times for patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
Front Desk Receptionist
Jeffries Chiropractic and Wellness
02.2025 - Current
- Managed patient check-in and scheduling, ensuring seamless appointment flow.
- Answered multi-line phone system, directing calls to appropriate departments with efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated insurance verification processes to enhance patient service experience.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Commercial Cleaner
United Methodist Church
12.2023 - Current
- Conducted routine inspections to ensure compliance with safety and sanitation standards.
- Maintained inventory of cleaning supplies, ensuring timely replenishment for uninterrupted service delivery.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Maintained clean, neat, and professional entrances.
General Manager
Buffalo Hills Resort
12.2012 - 12.2013
- Directed daily operations to enhance workflow efficiency and optimize resource allocation.
- Implemented performance metrics to monitor team productivity and improve operational outcomes.
- Mentored staff to foster professional development and promote a collaborative work environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Call Center Manager
Buffalo Hills Resort
12.2011 - 12.2012
- Supervised daily operations of call center, ensuring adherence to quality standards.
- Developed training programs to enhance team performance and customer service skills.
- Analyzed call metrics to identify trends and implement process improvements.
- Facilitated conflict resolution between staff and customers, enhancing satisfaction rates.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Established and oversaw performance targets for call center associates.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
Education
Business Management
Zane State College
Zanesville, OHSkills
- Patient care coordination
- Insurance verification
- Medical terminology
- Appointment scheduling
- Willingness to learn
- Teamwork and collaboration
- Time management
- Attention to detail
- Excellent communication
- Reliability
- Clear communication
Certification
- Certified Chiropractic Assistant- Level 1- Ohio State Chiropractic Association (OSCA)
- Certified Chiropractic Assistant- Level 2- Front desk and Insurance- Ohio State Chiropractic Association (OSCA)
Timeline
Certified Chiropractic Assistant
Jeffries Chiropractic and Wellness
02.2025 - Current
Front Desk Receptionist
Jeffries Chiropractic and Wellness
02.2025 - Current
Commercial Cleaner
United Methodist Church
12.2023 - Current
General Manager
Buffalo Hills Resort
12.2012 - 12.2013
Call Center Manager
Buffalo Hills Resort
12.2011 - 12.2012
Business Management
Zane State College
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