Summary
Overview
Work History
Skills
References
Timeline
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Chelsea Wingo

Austell,GA

Summary

Self-motivated professional team leader with excellent customer service and employee engagement skills with the proven ability to drive results. Works closely with peers and leadership to identify gaps for areas of opportunity and tasked with training new hires to ensure work processes and procedures are understood and followed. Key strengths include: Strategic & organizational planning| Team leadership| Research| Strategy Development| Result & detail Oriented |Client Relations| Training Creation & Presentation| Work & Process Flow Improvement

Overview

10
10
years of professional experience

Work History

Brand Steward Associate/Visual

Saks Fifth Avenue
Atlanta
10.2022 - Current
  • Ambassador of store standards; including merchandise on sales floor, specific Brand requirements, and SFA Company expectations
  • Responsible for protecting and growing brands throughout the store to create an experience for consumers
  • Provide leadership and accountability for the long-term well being of all brands
  • Work with and train style advisors to understand techniques to develop a relationship with brands
  • In charge of training and assisting style advisors on maintaining company standards throughout the store as brands develop
  • Support aid to style advisors for replenishment, go-backs, and other closing duties to ensure the store is ready for opening.

Visual Merchandiser Supervisor

JD Sports
Atlanta
03.2016 - 03.2022
  • Developer of creative visual concepts to build a marketing practice that uses floor plans, lighting, displays, technology, and other elements to attract customer attention and to generate more revenue
  • Assist and train new hires into the textile role of accurately processing apparel/accessories coming through our daily shipment drop offs
  • Provided weekly revenue updates during meetings while preparing to generate more sales
  • Maintained and continuously changed floor fixtures/cages in a high traffic store with apparel/ accessories/mannequins.

HDMS Sales Associate/ Assistant Trainer/HR Rep

THE HOME DEPOT
Atlanta
01.2019 - 12.2020
  • Primary contact for customers as well as store associates to ensure order quote accuracy for Home Depot Customer's flooring installations nationwide with annual revenue of $300+M
  • Answer incoming calls and place outbound calls to and from customers while using a prearranged script to assist customers and stores with adjusting quotes and retrieving payment
  • Continuously assisted two new hire classes in the training/ development of fellow associates with product knowledge, time management, and process and improvement standards
  • Promptly responding to customer inquiries and assisting with their concerns as needed.

Co. Store Manager

KILWINS ATLANTIC STATION
07.2014 - 01.2019
  • Directed leadership to 20 store sale associates and kitchen staff employees with annual store revenue of $1.5M+
  • In partnership with the Store Director implemented best practices and product safety guidelines to help ensure kitchen safety techniques were conducted daily
  • Organized and created sales development strategies that increased revenue by 15%
  • Managed inventory and met inventory goals by demonstrating creative and organizational management techniques.

Skills

  • Strategic & organizational planning
  • Managing weekly calendar agendas
  • Team leadership
  • Research
  • Microsoft Office tools
  • Strategy Development
  • Result & detail Oriented
  • Client Relations
  • Training Creation & Presentation
  • Strong written/verbal communications skills

References

References available upon request.

Timeline

Brand Steward Associate/Visual

Saks Fifth Avenue
10.2022 - Current

HDMS Sales Associate/ Assistant Trainer/HR Rep

THE HOME DEPOT
01.2019 - 12.2020

Visual Merchandiser Supervisor

JD Sports
03.2016 - 03.2022

Co. Store Manager

KILWINS ATLANTIC STATION
07.2014 - 01.2019

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Chelsea Wingo