Chelsea Wolkowitz

Network-Wide Impact & Strategic Initiatives:

• Directed Loader Deployment Lead: Selected as POC for network-wide directed loader rollout at PNE5 (one of first test sites). Created scalable implementation model including digital twin mapping, comprehensive FAQ, training infrastructure, and weekly calls with ACES. Model adopted by multiple sites network-wide; hosted site visits from other locations. Result: 100% adoption, improved routing efficiency, reduced missorts.
• Cross-Site Operational Consulting: Completed 2-week STA at MGE9 (Atlanta) to transform chase process and AR metrics. Created sustainable tools (ad hoc calculator, operational wiki) and trained all leadership on best practices in chase and AR optimization. Result: Improved CPT% +44.72%, tools continue to be used post-departure.

Leadership Development & Talent Pipeline:

• Developed multi-level leadership bench: Mentored 1 Pathways OM, 4 additional OMs, and 15+ new Area Managers through structured development, stretch assignments, and targeted coaching. Trained ACY9 leadership team on AR operations (cross-site knowledge transfer).
• GoldenEye POC: Implemented train-the-trainer model to achieve 100% adoption in first week across 1 site leader, 2 Sr Ops, 8 OMs, and 26 Area Managers. Created sustainable training capability that continues beyond initial rollout.

Operational Excellence & Sustainable Mechanisms:

• Chase Process Standardization: Perfected and documented chase process across all 4 quads at PNE5. Led multiple training sessions with PNE5, ACY9, and EWR5 teaching CLFM and cost implications. Result: CPT% improved +44.72%, SDT% +1.05%, DEA% +5.91%. Standard work enables sustainability without daily oversight.
• Scan Compliance Turnaround: Drove URL/RTFC scan compliance from 75% to 98%+ through root cause analysis, targeted training, and audit mechanisms that ensure ongoing compliance. Leading launch of 2x RTFC volume.
• Cost Optimization: Reduced LH wasted ad hocs by 91.5% through calculator tool and leadership education. Improved NIT sort TPH by +11.2% by focusing on input metrics, 23% Day TOT reduction, 16.6% TWI TOT reduction.

Continuous Improvement Leadership:

• Peak Performance: Lead site in safety audit creation +24% QoQ and drive site to earn trust through ADAPT creation and STUs +15.6% Q3-Q4, contributing to 50.3% of Sr leadership feedback.
• Safety Innovation: Redesigned problem solve layout after associate injury, partnering with Safety and RME to install bollards and optimize flow. Result: 0 similar injuries post-implementation, increased WIP space, model for other PS areas.

Strategic Partnerships & Influence:

• Served on multiple affinity group boards (Asians@, Latinos@, Glamazon), driving DEI initiatives and volunteer opportunities
• Accommodation POC maintaining 100% compliance while balancing empathy and policy
• Cross-functional partnerships with Transportation, Safety, PXT, RME, and Learning teams

• Managed Amazon Robotics operations with team of 300+ associates processing 350k+ packages daily, consistently exceeding productivity and quality targets across all shifts.
• Acting AR Specialist: Managed up as AR Specialist during role creation, strategically allocating routes for peak AR performance and building AR capability across site through comprehensive knowledge transfer and training.
• Developed load planning calculator for outbound operations utilizing cube projections and trailer utilization targets, improving Outbound efficiency and compliance while reducing wasted ad hocs by 91.5%.
• Standardized work processes and quality standards across multiple shifts, creating documentation and training materials that enabled consistent execution and reduced operational variability.
• Fostered a safety-first work environment, adhering strictly to all regulations.
• Mentored 10+ Area Managers and trained and supported a team of over 10 Process Assistants per shift to maintain operational efficiency.
• Created comprehensive shift production reports, presenting findings to senior leadership to assist in accurate operational planning and decision-making.