CHELSEA WRONKO
Humble,TX
Summary
Strategic and results-oriented professional with a strong background in HR outsourcing, specializing in pricing and cost analysis and client retention. Proven expertise in analyzing pricing structures, cost efficiencies, and financial metrics within the HR outsourcing domain. Demonstrated ability to develop competitive pricing strategies that drive profitability while maintaining service quality standards. Skilled in cross-functional collaboration and adept in client relations. Committed to delivering value-added solutions that align with client objectives and contribute to the overall success of the organization.
Overview
13
13
years of professional experience
Work History
CLIENT RENEWAL SPECIALIST, PRICING & COST ANALYSIS
INSPERITY
05.2019 - Current
- Performs audit of client census data that supports client contracts.
- Delivers professional customer service in an understanding manner to relay increases in medical insurance and build cost effective benefit packages with cost comparison scenarios.
- Provide clients with information they need to make an educated decision regarding their understanding of benefits and the implementation of the benefits offered to their employees.
- Uses problem solving skills and high level of customer service to highlight historical review and future cost containment suggestions.
- Discuss confidential information with clients and internal parties, with regard to risk assessment in areas of medical and workers’ compensation history.
- Extensive knowledge in HR compliance and privacy policies.
- Collaborates with other departments internally to meet clients HR needs within the PEO relationship.
- Mentors junior employees within the Renewal Specialist team, sharing expertise gained through years of experience.
LEASING SPECIALIST
THE TIPTON GROUP
06.2016 - 12.2016
- Drove sales and generated tenant interest for rental properties in-person and via digital platforms.
- Processed tenant applications including background checks, reference letters, rental history, and income verification.
- Responsible for generation, in depth explanation, finalization, and enforcement of lease contract terms.
- Maintained and followed up with resident receivables and delinquencies
- Kept detailed records to remain fully compliant with requirements to meet state, local and housing regulations.
- Maintained positive resident relations and retention by exhibiting strong customer service, problem solving, and communication skills.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
MANAGING DIRECTOR
FOURTH & TRADE
02.2014 - 06.2016
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Assisted in tracking business income and expenses, organizing financial information, and preparing payroll.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Revitalized company's online presence, launching user-friendly website and engaging social media platforms.
- Drove company revenue growth, orchestrating effective sales and marketing strategy that targeted untapped markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Leasing Specialist
The Tipton Group
03.2012 - 05.2014
Education
CARTERET COMMUNITY COLLEGE
MOREHEAD CITY, NC01.2011
High School Graduate -
CROATAN HIGH SCHOOL
NEWPORT, NC01.2009
Skills
- Effective Team Collaboration
- Dependable Self-Directed Projects
- Data Analytical Skills
- Compensation and Benefits Administration
- Client Engagement
- Results-Driven Approach
- Regulatory Compliance in HR
- CRM, HRIS, and KPI Platforms: Smartsheet, Salesforce, Workday, Outlook, In-House Software
- Financial Modeling: Microsoft Excel
- Presentations, Data Visualization: Microsoft Powerpoint
- Report Writing, Document Formatting: Microsoft Word, Kofax Power PDF, Adobe Acrobat, Docusign
Timeline
CLIENT RENEWAL SPECIALIST, PRICING & COST ANALYSIS
INSPERITY
05.2019 - Current
LEASING SPECIALIST
THE TIPTON GROUP
06.2016 - 12.2016
MANAGING DIRECTOR
FOURTH & TRADE
02.2014 - 06.2016
Leasing Specialist
The Tipton Group
03.2012 - 05.2014
High School Graduate -
CROATAN HIGH SCHOOL
CARTERET COMMUNITY COLLEGE
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