Chelsea "Yami" Howard
Software Engineer
West Jordan,UT
Summary
Experienced full stack software engineer with a strong commitment to excellence. Focused on developing clean code and meticulous documentation. Demonstrates proficiency in both independent and collaborative work environments, consistently delivering innovative solutions. Skilled in Ruby on Rails, SQL, and Java, leveraging these technologies to drive successful project outcomes.
Overview
8
8
years of professional experience
Work History
Software Engineer (Payments Team)
Recurly
09.2021 - 07.2024
- Spearheaded resolution of longstanding system bug, using Ruby on Rails, JavaScript and React, by coordinating efforts across multiple departments over several months, ensuring correct fraud check handling and eliminating errors on hundreds of thousands of transactions per year.
- Developed tool using Ruby on Rails, SQL, and Google Cloud Platform, that streamlined impact analysis and troubleshooting procedures following incidents, which reduced process from 8+ hours of work by 6 people to 1 hour of work by 1 person.
- Demonstrated adaptability and initiative by becoming self-taught internal expert on integration project whose original developers had left the company. Leveraging self-learning and problem-solving skills, effectively enhanced the integration and resolved a bug.
- Developed and implemented several enhancements to API in Ruby on Rails and Go, making preferred payment methods available to European merchants and their customers as part of company's regional expansion.
Technical Support Engineer (Performance Team, VNX and Unity Data Storage Arrays)
Dell EMC
06.2016 - 09.2021
- As a specialist in device performance, handled cases where a customer's business was being impacted and they were already upset. Demonstrated exceptional composure and clarity in these high-pressure situations, effectively communicating technical details of device performance to non-technical customers.
- Implemented a new standard for device performance analysis reporting provided to customers. Standard was adopted team-wide and resulted in clearer reporting and a reduction in customer confusion.
- Preferred technical contact among customers, surpassing more senior engineers, owing to adeptness in delivering clear explanations and maintaining professional communication standards. Consistently fostered positive customer relationships and contributed to overall customer retention and loyalty.
Education
Bachelor of Science - Software Development
Western Governors University
Salt Lake City, Utah06.2021
Associate of Science - General Studies
Salt Lake Community College
Salt Lake City, Utah06.2012
Skills
- Object-Oriented Programming: Java (Expert), Ruby on Rails (Expert), C (Basic), Go (Basic)
- SQL (Expert)
- JavaScript (Intermediate)
- React (Basic)
- Python (Basic)
- Developer Tools: Jira, Confluence, Postman, Git/GitHub, Obsidian, Jira, Google Cloud Platform
- Methodologies: Agile, Test Driven Development
- Team Collaboration
Timeline
Software Engineer (Payments Team)
Recurly
09.2021 - 07.2024
Technical Support Engineer (Performance Team, VNX and Unity Data Storage Arrays)
Dell EMC
06.2016 - 09.2021
Bachelor of Science - Software Development
Western Governors University
Associate of Science - General Studies
Salt Lake Community College
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