Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHELSEA YOUNG

Brownwood

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience

Work History

Shift Lead

Walgreens
10.2016 - Current
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Regulated pricing, inventory count and supply during shift hours.
  • Coached team members in techniques necessary to complete job tasks.
  • Enforced company policies and regulations with employees.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Trained and mentored new employees.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit and check payments.
  • Accepted and processed customer returns.
  • Completed store opening and closing procedures.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Received and counted money.
  • Submitted reports to senior management to aid in business decision-making and planning.

Pharmacy Technician Trainee

Walgreens
10.2014 - 10.2016
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Completed insurance forms and billed insurance companies.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Assisted with filling of over 400 prescriptions daily.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Head Photo Specialist

Walgreens
10.2012 - 10.2014
  • Updated tags, displays and signage for special promotions.
  • Managed escalated customer orders to meet aggressive deadlines and special orders.
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
  • Performed opening and closing procedures to keep operations running smoothly.

Customer Service Cashier

Walgreens
07.2011 - 10.2012
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Educated customers on promotions to enhance sales.
  • Set up new sales displays each month.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Worked closely with management to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.

Crew Chief

Service Master
05.2008 - 07.2011
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Created and implemented training programs to enhance employee performance.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Drove company car to each company we cleaned in a timely manner.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Recommended service master to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Waitress

Underwoods
09.2005 - 05.2008
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Prepared beverages and filled food orders for customers.

Education

High School Diploma -

Brownwood High School
Brownwood, TX
05.2007

Skills

  • Inventory Control
  • Sales
  • Shipping and Receiving
  • Cash Handling
  • Staff Management
  • Employee Training
  • Cleaning
  • Store Operations
  • Store Management
  • Product Knowledge
  • Customer Service

Timeline

Shift Lead

Walgreens
10.2016 - Current

Pharmacy Technician Trainee

Walgreens
10.2014 - 10.2016

Head Photo Specialist

Walgreens
10.2012 - 10.2014

Customer Service Cashier

Walgreens
07.2011 - 10.2012

Crew Chief

Service Master
05.2008 - 07.2011

Waitress

Underwoods
09.2005 - 05.2008

High School Diploma -

Brownwood High School

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