Chelsea Youngberg
Christiansburg
Summary
Versatile professional with extensive experience in high-volume support, logistics coordination, and cross-functional operations. Adept at RMA and process improvement, seamless communication across teams, and delivering results in both remote and hybrid settings. Known for providing exceptional customer service, maintaining accuracy under pressure, stepping in to assist other teams as needed, and fostering a collaborative environment that supports continuous improvement across the organization.
Overview
2026
2026
years of professional experience
Work History
Customer Care Advocate
Thomson/ Regal Rexnord
2019 - Current
- Achieved developmental goal of elevating proficiency in RMA and credit memo processes by adopting all updated requirements and becoming a model for accuracy and compliance
- Maintain consistent quality during a 78% increase in RMA volume, demonstrating reliability and strong workflow ownership.
- Supported remote-work transition by helping define SOPs and responsibilities while maintaining a 24-hour SLA for a shared inbox managing 200+ emails daily.
- Enter customer orders, respond to inquiries, coordinate with production/sales teams, and manage returns, exchanges, and warranty claims.
- Maintain detailed records of customer interactions, ensuring all inquiries and issues were documented for future reference.
Brokerage Administrator
Red Classic
01.2017 - 01.2018
- Built and scheduled 250+ monthly shipments with accurate order details and requirements.
- Updated TMS profiles with current contacts and facility information.
- Created SOPs for order entry and tracking procedures used in future training.
Wireless Sales Representative
Cellular Sales (a Verizon Wireless authorized retailer)
01.2016 - 01.2017
- Delivered high-level service while resolving technical and billing issues.
- Identified sales opportunities, secured B2C/B2B accounts, and increased revenue
- Successfully tailored product suggestions and achieved add-on purchases using strategic up-selling tactics significantly contributing to business top and bottom line.
Customer Service & Technical Support Representative
Dish Network
01.2013 - 01.2016
- Processed nationwide inbound customer calls.
- Met and exceeded performance targets with strong customer satisfaction scores.
- Managed high-volume inbound calls and resolved issues promptly.
Server / Hostess
Cracker Barrel Old Country Store, Inc. / Texas Roadhouse Corporation
2008 - 01.2012
- Delivered excellent customer experience in fast-paced dining environments
- Managed reservations, coordinated service flow, and processed transactions.
Education
General Studies Extensive Coursework
New River Community College
Christiansburg, VAHigh School Diploma - undefined
Christiansburg High School
Christiansburg, VASkills
- Order Entry (Phone, Email, Webstore)
- RMA & Credit Memo Processing
- Warranty Claims & Returns Management
- High-Volume Inbox Management (200 emails/day)
- CRM Systems (Salesforce, Oracle, Epicor)
- Microsoft Outlook, Teams & Office Suite
- SOP & Process Documentation
- Cross-Functional Communication
- Customer Inquiry Resolution
- Time Management & Prioritization
- Workflow Accuracy & Data Integrity
- Conflict De-escalation & Problem Solving
- Remote Work Technology & Efficiency
Timeline
Brokerage Administrator
Red Classic
01.2017 - 01.2018
Wireless Sales Representative
Cellular Sales (a Verizon Wireless authorized retailer)
01.2016 - 01.2017
Customer Service & Technical Support Representative
Dish Network
01.2013 - 01.2016
High School Diploma - undefined
Christiansburg High School
Customer Care Advocate
Thomson/ Regal Rexnord
2019 - Current
Server / Hostess
Cracker Barrel Old Country Store, Inc. / Texas Roadhouse Corporation
2008 - 01.2012
General Studies Extensive Coursework
New River Community College