Chelsea Zigan
GRANVILLE
Summary
Experienced leader in inpatient nursing, care management, and language services across various healthcare facilities including Grant Medical Center, Doctors Hospital, and OhioHealth North Hub. Demonstrated expertise in project management and driving people towards success through initiatives such as COVID-19 Vaccine Equity planning and re-organization of system-wide Care Management meetings. Committed to personal and professional growth, actively seeking opportunities to enhance community-based and acute healthcare delivery with a strong nursing background and diverse leadership experiences for optimal patient care outcomes throughout the care continuum.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Nursing, Medical Surgical, Surgical Oncology and Surgical Orthopedics
Grant Medical Center
08.2021 - Current
- Organization and Strategic planning of COVID Surge response.
- Workstream Campus Lead for integration of AI Proactive Discharge Analytics and Multidisciplinary Discharge Rounds on 11 in-scope acute care units. Improved Hospital Length of Stay by greater than 0.5 days.
- Director lead/Facilitator for A3 problem solving for Nursing Sensitive Indicators (HAPI, Falls).
- Director and Project Lead for LPN-RN pipeline, resulting in a 35% conversion rate of LPN to RN in first year.
- Created Strategy and implementation plan for increased MedSurg capacity without increased need for FTE resources. Development of Short Stay and Long Stay Unit.
- Managed financial stewardship and patient throughput as the lead for Unit Optimization A3 problem solving. Optimized inpatient volume to greater than 13% compared to budget.
- Director Lead for System Nursing Goal Deployment: Inclusion and Belonging.
Director of Care Management, North Hub
Mansfield and Shelby Hospital
07.2019 - 08.2021
- Co-Designed restructure strategy for Care Management, focusing on proactive response to high risk patients and associates working at top of licensure.
- Designed a shared vision and framework for both acute care and ambulatory operations.
- Lead for System Social Determinants of Health Committee.
- Implementation and management of community resource directory (Aunt Bertha).
- Lead for system Dialysis Diversion cost savings initiative.
- Developed and implemented care programs enhancing patient outcomes and satisfaction. Including Community Health Worker Network, Improved HEDIS measures through increased utilization of preventative screening (Mammography, Colonoscopy).
- Led interdisciplinary teams to optimize service delivery processes and improve operational efficiencies.
Director of Care Management and Language Services
Doctors Hospital, Columbus, Ohio
09.2017 - 07.2019
- Introduced Lean Daily Management and problem solving techniques to create real-time action items and roll out.
- Facilitated System-wide Lean Daily Management Rollout as course instructor.
- Managed and negotiated contracts for both in-person and virtual interpretation resources.
- Work with vendors for contracting of services and quality assurance.
- Lead cost savings initiative to increase use of virtual interpretation services through improved technology and service.
- Monitor utilization of services for quality and cost effectiveness.
- Led care management initiatives to enhance patient outcomes and streamline operational workflows.
- Collaborated with multidisciplinary teams to develop and implement effective care plans for diverse patient populations.
Administrative Nurse Manager, Observation Unit
Grant Medical Center, Columbus, Ohio
09.2014 - 08.2017
- KPI process Owner for Grant Medical Center- Coached leaders through associate engagement and frontline problem solving
- Introduced staff to lean management concepts/strategies and integrated nursing workflows with Lean quality A3 project
- Interim Manager for Congestive Heart Failure Clinic
- Manager Mentor for Service Excellence Council (Shared Governance)
- Developed strong relationships with multidisciplinary teams (HMS and Trauma); including assistance with defining and utilizing roles for APP’s
- Lead Observation unit expansion including build and design team
- Functional lead for Multi-Disciplinary Throughput Workgroup.
- Supervised nursing staff, ensuring adherence to clinical protocols and quality standards.
- Developed and implemented operational policies to enhance patient care delivery.
Clinical Nurse Manager, Observation Unit
Grant Medical Center, Columbus, Ohio
02.2013 - 09.2014
- Assisted with activities of daily operations, organized and lead staff meetings, completed scheduling
- Clinical Nurse Manager for Endoscopy
- Created scheduling committee for Kronos scheduling in Endoscopy unit and successfully implemented electronic scheduling.
- Managed Endoscopy Unit redesign with staff input and decision making
- Assisted and support handoff of Endoscopy team to surgical services
Registered Nurse
Grant Medical Center, Columbus, Ohio
06.2010 - 02.2013
- Delivered high-quality patient care through comprehensive assessments and effective treatment plans.
- Mentored and trained junior nurses on best practices in patient care and safety protocols.
- Collaborated with interdisciplinary teams to enhance patient outcomes and streamline processes.
Education
Doctor of Nursing Practice - Nursing Administration
Franklin University
Columbus, OH08-2025
MBA - Business Administration
Franklin University
Columbus, OH09-2013
Bachelor of Science - Nursing
Mount Carmel College of Nursing
Columbus, OH05.2010
Skills
- Nurse education and training
- Mentorship and support
- Quality improvement
- Dedicated work ethic
- Cross-functional team collaboration
- Organizational strategy development
- Operational management expertise
- Organizational goal development
Accomplishments
- OhioHealth Spark Program (High-Performing Manager Series)- Graduated November, 2018
- OhioHealth Prism Award for "Why Not Home" Initiative- November 2018
- Speaker/Co-presenter, Aetna Provider Clinical Transformation Quarterly Webinar Series: Sharing Best Practices, "Meeting People Where The Are" - September 2020
- Millennial BRG Committee- 2021-2023
- OhioHealth Lead Program (High-Performing Director Series)- Graduated June 2023
- Spark Program Sponsor 2024
Certification
- Registered Nursing License June 2010
- Nurse Executive Advance-Board Certified ANCC April 2016
- Fisher College of Business Academy for Excellence in Healthcare Jan-May 2017
Publications
Speaker/Co-Presenter: “Meeting People Where They Are” OhioHealth’s SDOH Strategies. Aetna Provider Clinical Transformation Quarterly Webinar Series: Sharing Best Practices September 2020
Timeline
Director of Nursing, Medical Surgical, Surgical Oncology and Surgical Orthopedics
Grant Medical Center
08.2021 - Current
Director of Care Management, North Hub
Mansfield and Shelby Hospital
07.2019 - 08.2021
Director of Care Management and Language Services
Doctors Hospital, Columbus, Ohio
09.2017 - 07.2019
Administrative Nurse Manager, Observation Unit
Grant Medical Center, Columbus, Ohio
09.2014 - 08.2017
Clinical Nurse Manager, Observation Unit
Grant Medical Center, Columbus, Ohio
02.2013 - 09.2014
Registered Nurse
Grant Medical Center, Columbus, Ohio
06.2010 - 02.2013
Bachelor of Science - Nursing
Mount Carmel College of Nursing
Doctor of Nursing Practice - Nursing Administration
Franklin University
MBA - Business Administration
Franklin University
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