Chelsea Zimmerman
Prescott,WI
Summary
Accomplished Administrative Leader and Project Manager with a history of surpassing expectations. Experienced in communications, managing schedules, and coordinating travel. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
11
11
years of professional experience
Work History
Project Manager, Admin
Design Technical Solutions
Remote
10.2019 - 08.2024
- Collaborated with customers to negotiate contracts and coordinate PO’s, assess company procurement needs, and coordinate employee needs
- Anticipated ongoing hiring needs of our business partners and established the right sourcing mix to generate a strong pool of talent for open roles as well as establishing and maintaining relationships with clients to best understand their needs
- Directing all employees on projects and maintaining all their HR needs; including but not limited to all grievances, timecards, reviews, and weekly tracking of project requirements
- Train in new team leads on projects and further their leadership skills
- Coordinate meetings, taking all calendars into account with customers, employees, and internal team members as needed
- Managing $2million + in business
- Oversaw all PO and Contract Renewal
Administrative Assistant / Executive Project Manager
Three Square Market
River Falls, WI
10.2017 - 10.2019
- Managed the calendars of the Leadership and Executive team (both at HQ as well as remote employees) for weekly, monthly, and quarterly meetings
- Prepared organizational weekly reports and collected company-wide data as requested, compile and successfully distributed information throughout the executive team
- Created documentation that supported company changes; including but not limited to writing SOP’s and took the lead training on new processes
- Directed employee and customer phone calls, emails and requests from all over the company to the corresponding executive when applicable
- Led and managed deployment of POS software, app software both internal and external
Director, Customer Service
Three Square Market
02.2016 - 10.2017
- Managed a team of 10 customer service representatives, recruiting, hiring, training, and mentoring them
- Deciphered analytics daily to identify trends and adjust course as needed
- Established performance standards and monitored programs to ensure customer satisfaction
- Aligned customer service department policies and operations with company's objectives
- Addressed and resolved customer concerns without the need for escalation
- Resolved 98% of tickets within service level, maintained all field equipment with an uptime of 99.95%, and reduced ticket reopen status under 7%
- Slashed time tickets from start to full resolution by 50% in six months.
Client Services Specialist, Order Processing
Three Square Market
07.2015 - 02.2016
- Documented data for orders and shipments, reviewing and resolving any discrepancies
- Served customers directly, interacting through a number of platforms to follow up in a timely manner
- Liaised among support team, management, and customer to enhance customer service and productivity
- Researched and analyzed customer complaints to identify and correct service issues
- Oversaw fabrication, assembly and purchasing teams
- Prepared and presented salient customer feedback to technical and marketing teams to enhance future performance.
Medical Billing Specialist
KTTS Inc
Little Canada, MN
09.2013 - 07.2015
- Processed payroll, verified insurance, and validated client information with numerous insurance databases
- Performed a wide variety of administrative responsibilities such as coordinating calendars, insurance disputes, answering phones, etc.
Education
Bachelor of Science Degree in Human Resources Management and Services -
University of Phoenix
Phoenix, AZ03.2014
Associate of Arts Degree in Human Services -
University of Phoenix
Phoenix, AZSkills
- Communication via phones, email, in-person, Teams, Zoom, apps, etc
- Contract Management
- Logistics Management
- Project Management
- Project Tracking
- Data Analysis
- Policy Development and Implementation
- Staff Supervision and Development
- Customer Relationship Management
- Report Writing and Presentation
- Schedule Management
- Event Calendar Management
- Expense Tracking
- Event Planning
- Meeting planning
- Pricing negotiation
- Conference planning
- Client Relationship Development
References
- Sarah Veatch, Senior Project Manager, sveatch@designtechnical.com, 309-363-0405
- Dominic Asta, Director DTS, dasta@designtechnical.com, 248-252-1513
- Patrick McMullen, President, patrickm@breaktimeu.com, 602-989-6030
Training
- Advanced in all Microsoft Office product: Microsoft Teams, Outlook, Zoom
- Medical Billing
- HIPAA Certified
- Verbal Judo
- CJIS – MN
Timeline
Project Manager, Admin
Design Technical Solutions
10.2019 - 08.2024
Administrative Assistant / Executive Project Manager
Three Square Market
10.2017 - 10.2019
Director, Customer Service
Three Square Market
02.2016 - 10.2017
Client Services Specialist, Order Processing
Three Square Market
07.2015 - 02.2016
Medical Billing Specialist
KTTS Inc
09.2013 - 07.2015
Bachelor of Science Degree in Human Resources Management and Services -
University of Phoenix
Associate of Arts Degree in Human Services -
University of Phoenix
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