Chelsea Zmudzinski
Toledo
Summary
Excellent team member with strong communication and interpersonal skills with all levels of staff. Able to achieve short and long-term goals utilizing excellent organizational abilities.
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Travel Associate
Central Travel
07.2023 - Current
- Specializing in all Disney products and Italy
- Provided personalized travel recommendations and itineraries to clients based on their preferences, budget, and desired destinations
- Booked necessary travel components and accommodations for clients using various reservation systems
- Collaborated with travel suppliers to negotiate competitive rates and secure exclusive perks for clients
- Researched and stayed up-to-date on the latest travel trends, destinations, and deals to offer clients the best options
- Managed multiple client accounts simultaneously while ensuring accuracy in booking details and timely communication
- Resolved any issues or complaints that arose during a client's trip by coordinating with relevant parties to find suitable solutions
- Utilized CRM software to manage client database effectively for targeted marketing campaigns and personalized follow-ups
- Meeting sales goals monthly, quarterly, and yearly.
Office Manager
Mira + Kolena Ltd
10.2022 - Current
- Human resource duties
- Processing accounts receivable
- Client billing and invoices
- Payables for the practice
- Human resources
- Coordinating company meetings and parties
- Coordinating CEO’s schedule
- Ordering office supplies
- Assembling all tax documents to send to clients.
Executive Coordinator
Double A Solutions
02.2022 - 07.2022
- Coordinating CEO’s daily schedule
- Arranging all travel for all company employees and executives
- Registering and packing all necessary items for trade shows
- Planning all company events and monthly meetings as well as executing them
- Managing office and staff as well as human resource and employee retention
- Project management.
Business Development Representative
Taylor Automotive Group
05.2021 - 02.2022
- Effectively communicating with seven dealerships including tracking of inventory
- Utilizing Customer Relationship Management system to ensure ongoing communication, follow up with customers
- Ongoing communication with various members of the team for all customer needs
- And meeting daily and monthly goals
Lead Optician/Medical Biller
Maumee Bay Vision Center
06.2016 - 03.2020
- Management of the optical department including customer service, data entry, sales and all medical billing, expense reports, training of staff, product placement
Executive Assistant/Travel Agent
Cruise Vacations of Orange County
12.2011 - 04.2014
- Assisted in the daily operations of the company by maintaining a schedule for the owner of the company, arranging international and domestic travel, maintaining discretion for high profile clients while offering the highest level of customer service to accommodate their needs and wants
- Clerical and administrative tasks, data entry, and expense reports
- Training and product demonstrations
- Thoroughly researching destinations and travel arrangements for clients specializing in cruises, Disney, and land tours.
Ramp Agent
BAX Global, Inc
06.2007 - 09.2011
- Operating heavy machinery, driving equipment, loading aircraft and semi-trucks, working in a team to solve issues.
Education
Certificate - Certified Travel Associate, CTA
The Travel Institute
06-2024
High School Diploma -
Whitmer High School
Toledo, OH12.2007
Skills
- Travel coordination
- Customer service
- Itinerary planning
- Booking management
- Attention to detail
- Organizational skills
- Conflict resolution
- Project management
- Goal setting
- Sales proficiency
Certification
Certified Travel Associate (CTA), Travel Institute, 06/01/24
Timeline
Certified Travel Associate
Central Travel
07.2023 - Current
Office Manager
Mira + Kolena Ltd
10.2022 - Current
Executive Coordinator
Double A Solutions
02.2022 - 07.2022
Business Development Representative
Taylor Automotive Group
05.2021 - 02.2022
Lead Optician/Medical Biller
Maumee Bay Vision Center
06.2016 - 03.2020
Executive Assistant/Travel Agent
Cruise Vacations of Orange County
12.2011 - 04.2014
Ramp Agent
BAX Global, Inc
06.2007 - 09.2011
Certificate - Certified Travel Associate, CTA
The Travel Institute
High School Diploma -
Whitmer High School
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