Chelsea Brooke Nicholas
Hendersonville,TN
Summary
Results-oriented professional with a proven track record at Red Cedar Glen in my position as concierge. Demonstrated ability to enhance visitor experiences while maintaining confidentiality, contributing significantly to team performance through innovative solutions and strong interpersonal skills. Committed to community engagement and consistently delivering exceptional support at our community. Eager to leverage my knowledge and skills for continued growth within Red Cedar Glen.
Overview
13
13
years of professional experience
Work History
Concierge
Red Cedar Glen
Hendersonville, Tennessee
03.2023 - Current
- Submitted work orders for housekeeping-related concerns.
- Handled incoming guest calls with precision and efficiency.
- Performed administrative duties such as filing paperwork related to .
- Completed day-to-day duties accurately and efficiently.
- Scheduled and confirmed appointments and meetings for management team.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Prepared welcome packages for new hires.
- Developed and maintained a filing system for essential documents, improving office organization.
- Greeted visitors, answered general questions, and directed them to appropriate locations.
- Assisted with special projects assigned by management when required.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained confidentiality of sensitive information and documents.
- Represented the organization at various community events in order to promote its services among potential inquiries, clients, residents, and families in need of senior care assistance solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
Program Coordinator
The Academy Child Development Center and Preschool
Hendersonville, TN
02.2015 - 05.2021
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Utilized social media and digital tools to promote programs and engage with the community.
- Led team meetings to communicate updates, gather feedback, and align on goals.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Provided excellent service and attention to families when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and annual trainings.
- Completed day-to-day duties accurately and efficiently.
- Implemented behavior management strategies when needed in order to promote appropriate classroom conduct.
- Ensured compliance with all state licensing regulations related to preschool operations.
- Trained, managed and motivated employees to promote professional skill development.
- Attended workshops and seminars related to early childhood education topics.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Launched marketing campaigns and events to attract community members and increase enrollment.
School Group Leader
YMCA of Middle TN
Hendersonville, TN
07.2012 - 01.2015
- Supported the implementation of after school programs focused on promoting enrichment activities for youth.
- Encouraged positive behavior among students through positive reinforcement techniques.
- Provided guidance on social development skills such as problem solving, conflict resolution, and communication.
- Organized and supervised daily activities for students in the after-school program.
- Monitored student progress and provided feedback to teachers and parents.
Education
High School Diploma -
Hendersonville High School
Hendersonville, TN05-2011
Skills
- Clerical Support
- Visitor Experience Enhancement
- Timely Schedule Management
- Document management
- Event coordination
- Customer service
- Communication skills
- Confidentiality maintenance
- Innovative thinking
- Organizational skills
- Onboarding support
- Community engagement
- Strong interpersonal skills
- Maintaining composure
- Strong work ethic
- Administrative support
- Telephone etiquette
- Typing speed
- Appointment Coordination
- Team building
References
References available upon request.
Timeline
Concierge
Red Cedar Glen
03.2023 - Current
Program Coordinator
The Academy Child Development Center and Preschool
02.2015 - 05.2021
School Group Leader
YMCA of Middle TN
07.2012 - 01.2015
High School Diploma -
Hendersonville High School
Similar Profiles
Nekita EgglestonNekita Eggleston
Direct Care Professional at Red Cedar GlenDirect Care Professional at Red Cedar Glen
Jesus (Jesse) Machinena Jr.Jesus (Jesse) Machinena Jr.
Cashier Trainer 909-485-1091 at Cedar Glen Fine Foods Andrew HamadCashier Trainer 909-485-1091 at Cedar Glen Fine Foods Andrew Hamad
Cole HardinCole Hardin
Lead Venue Assistant at Anabella at Cedar GlenLead Venue Assistant at Anabella at Cedar Glen