Chelsea Brooke Norvell
Portland
Summary
Charismatic and personable individual with several years of hands-on experience helping customers find beauty products to fit needs and preferences. Skilled Beauty Advisor with a background in cosmetics and skincare industry. Have provided comprehensive beauty consultations, tailored product recommendations, and effective sales strategies in previous roles. Strengths include in-depth knowledge of latest beauty trends, excellent customer service skills, and ability to build long-term client relationships. In past positions, have successfully boosted sales and enhanced overall customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Night Auditor
Holiday Inn Express Hotel Suites
2024.08 - Current
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Beauty Advisor
Coty
2024.01 - 2024.05
- Attended trade shows, conferences, and other marketing events as a representative of the company.
- Ensured that all displays were neat and organized at all times.
- Provided detailed reports on promotional activities and sales results.
- Maintained an up-to-date knowledge base on current industry developments.
- Recommended merchandise based on expert product knowledge and client preferences.
- Described merchandise and explained use, operation and care.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Beauty Advisor
Dyson
2024.01 - 2024.04
- Provided comprehensive training sessions on how to properly set up, operate, and maintain demo equipment.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
Concierge
NFC Amenity Management
2023.10 - 2024.01
- Handled mail and package deliveries, keeping items secure.
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
- Ensured that all resident complaints were addressed in a timely fashion.
- Managed incoming calls from guests/residents ensuring that all requests were handled efficiently and accurately.
Lead Night Auditor
Hotel Harlow
2023.03 - 2023.07
- Greeted arriving guests warmly upon their arrival at the hotel.
- Managed the preparation of end-of-day reports and financial statements for management review.
- Monitored closed circuit cameras throughout the property to ensure safety and security protocols were being followed.
Front Desk/Night Auditor
Hampton by Hilton
2022.08 - 2023.02
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Performed nightly audit functions such as verifying account balances are correct.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
- Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
Beauty Advisor
Sephora
2021.09 - 2022.02
- Beauty Advisor responsibilities include demonstrating makeup techniques, suggesting products that meet clients' needs and informing customers about product details, like ingredients, application methods and price.
Beauty Advisor
CosmoProf
2022.01 - 2022.01
- Was responsible for making personalized recommendations for customers and clients
- Also assisted in the purchase of recommended items and products, and drive sales goals for team
- Also analyze customers' skin, hair, and beauty regimen to help them identify the best products to meet their individual goals.
Assistant Manager
Domino's
2017.10 - 2021.10
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Dollar Tree
2011.01 - 2013.01
Beauty Task Team
Ulta
2010.01 - 2013.01
- Keeping fixtures stocked with merchandise, maintaining overall store cleanliness, and completing tasks as assigned
- Ensuring all tasks are executed as planned and product is available for purchase
- Supporting store management by following process and procedures and completing tasks
Salon Receptionist/Sales
Tan Republic
2009.01 - 2011.01
Customer Service Representative
Albertsons
2007.01 - 2009.01
Education
Associate's degree - General Studies
Portland Community College
Portland, OR06.2012
Skills
- Guest relations
- Strong work ethic
- Relationship building
- Brand promotion
- Beauty product demonstration
- Brand awareness
- Beauty trends
- Customer engagement
Certification
- Bartender License
- OLCC Service Permit
Timeline
Lead Night Auditor
Holiday Inn Express Hotel Suites
2024.08 - Current
Beauty Advisor
Coty
2024.01 - 2024.05
Beauty Advisor
Dyson
2024.01 - 2024.04
Concierge
NFC Amenity Management
2023.10 - 2024.01
Lead Night Auditor
Hotel Harlow
2023.03 - 2023.07
Front Desk/Night Auditor
Hampton by Hilton
2022.08 - 2023.02
Beauty Advisor
CosmoProf
2022.01 - 2022.01
Beauty Advisor
Sephora
2021.09 - 2022.02
Assistant Manager
Domino's
2017.10 - 2021.10
Cashier
Dollar Tree
2011.01 - 2013.01
Beauty Task Team
Ulta
2010.01 - 2013.01
Salon Receptionist/Sales
Tan Republic
2009.01 - 2011.01
Customer Service Representative
Albertsons
2007.01 - 2009.01
Associate's degree - General Studies
Portland Community College