Chelsea D. Hoffman
Gulf Shores,AL
Summary
Dynamic professional with a proven track record in enhancing operational efficiency, driving profitability, and optimizing overall organizational performance. A visionary leader dedicated to fostering operational advancements, expanding market reach, and cultivating a positive corporate culture as fundamental pillars of success. Adept at strategic problem-solving and managing change, with a knack for implementing plans that address both immediate and long-term needs. Expertise in program and project management, data analysis, and facilitating high-level discussions to pinpoint opportunities and devise practical solutions for continuous improvement.
Printable Resume: https://rb.gy/1pxddp
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work History
VP of Enrollment Solutions
Ruffalo Noel Levitz
2022.11 - Current
- Conduct comprehensive market positioning analyses for various educational institutions to enhance their competitive edge
- Lead industry forecasting projects, providing insights on emerging trends and potential impacts on higher education sectors
- Develop and implemented digital strategies to improve online presence and performance of educational platforms
- Identify and addressed operational inefficiencies in university systems, resulting in streamlined processes and cost savings.
- Guide strategic planning initiatives, aligning institutional goals with market opportunities and resource capabilities
- Analyze large sets of educational data to uncover hidden patterns, trends, and insights relevant to institutional growth
- Facilitate collaborative discussions with higher education leaders, fostering an environment of innovation and continuous improvement
- Advise on curriculum development and program structuring to align with market needs and student career outcomes
Chief of Staff
Columbia Southern University
2018.05 - 2022.11
- Worked closely with the President on various operational and executive duties, special projects, and initiatives
- Promoted and supported the mission and values of the university; serving as a primary liaison between the President and the various Vice Presidents; developing and coordinating special and high-priority projects and initiatives; handling questions, concerns, issues, and requests on the President's behalf; serving as an advisor to the President; coordinating communications and preparing special correspondence; and serving as a liaison to a variety of internal and external constituencies
- Direct reports include Human Resources, Training and Development, Security, and Admissions
- Spearhead innovative approaches to resource allocation and strategic planning
- Directed operational and technological improvements, reducing waste and business bottlenecks
- Lead cross-functional initiatives across departments to achieve business goals for bottom-line profits
- Increased workflows by analyzing data and maximizing opportunities for improved productivity across several areas
- Conducted research on emerging trends within the industry and capitalized on findings to develop new products, services, and strategies
- Managed business operations while overseeing internal and external constituents to verify on-time completion of key deliverables
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement
- Performed financial and managerial analyses to evaluate data and make recommendations, prepared financial reports and projections, and conducted presentations
- Developed analytical frameworks, data models, and relevant insights to support prioritization, scoping, and effective decision-making throughout the organization
- Developed internal requirements and standards to minimize regulatory risks and liability
- Refined organizational structure to consolidate, streamline, and delineate necessary functions
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership
- Drafted and distributed reports to assist board members with critical business decisions
AVP of Division Operations
Columbia Southern University
2015.05 - 2018.05
- Worked directly with the Senior Vice President to oversee division operations of Admissions, Marketing, Continuing Education, Human Resources, Training and Development, Business Development, Corporate and Military Outreach, and Facilities
- Additionally, directly managed all online university functions of Waldorf University, including Business Affairs, Financial Aid, Registrar, Admissions, Outreach, Marketing, Academic Advising, and Student Services
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow
- Worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance
- Led improvement initiatives to advance operational efficiencies and increase revenue
- Reviewed operations reports to understand numbers and trends
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Collaborated cross-functionally to refine procedures, devise best practices, and enforce quality metrics
- Advanced productivity KPIs to achieve key business goals and objectives
IT Project Manager/Solutions Architect
Columbia Southern University
2009.03 - 2015.05
- Worked under the IT division, comprised of Software Development, Network Operations, and Help Desk
- Primary project and product management responsibilities included oversight of Omega, the university's in-house SIS (student information system), and CRM (customer relationship management)
- Developed a formal project management request and response process, handling all aspects from inquiry to release
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs
- Played a key role in ongoing network design, reevaluation, and optimization to keep pace with company growth
- Oversaw extensive portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders
- Outlined work plans, determined resources wrote timelines, and generated initial budgets as part of project scope determination
- Developed project management roadmap to define project objectives, timelines, and milestones
- Updated operational methods and oversaw accounting procedures for improved efficiency
- Managed project teams in an agile environment, realizing success through the application of SDLC methodologies and exceptional leadership skills
- Managed software development reporting for corporate reporting and business intelligence efforts
- Collaborated with senior leadership to define requirements and build projects that achieved or exceeded corporate plans
- Monitored development efforts to maintain high levels of quality control and reduce the impact of unforeseen issues
- Led and assisted technical upgrade projects by working and coordinating with consultants and developers for integrations
- Worked closely with management teams to plan, develop, and execute technical strategies aligned with the client's vision
- Oversaw development and implementation of improvements to support and network operations
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Exceeded goals through effective task prioritization and great work ethic
Education
Doctor of Business Administration - Leadership
Capella University
Minneapolis, MN 2020.01 - Current
MBA -
Columbia Southern University
Orange Beach, AL 2010.05 - 2012.05
Bachelor of Science - Business Management
The University of Alabama
Tuscaloosa, AL 2006.08 - 2008.05
Skills
Decision-makingundefined
Quote
“By failing to prepare, you are preparing to fail."
Benjamin Franklin
Affiliations
Member of Alabama Information Management Society (AIMS) Affiliations2005-08 - 2008-12. Member of Women in IT, Member of Alabama Information Management Society (AIMS), Operations and Support Committee, Strategic Planning Committee, Academic and Student Affairs Policy (ASAP) Committee, Volunteer for The Alabama Free Clinic, Habitat for Humanity, Women Build, Member of Gulf Shores United Methodist Church, Stonegate Estates HOA Board of Directors, 2018, 2019 Treasurer, Member of Society for Human Resource Management, Member of Baldwin County Society for Human Resource Management.
Timeline
VP of Enrollment Solutions
Ruffalo Noel Levitz
2022.11 - Current
Doctor of Business Administration - Leadership
Capella University
2020.01 - Current
Chief of Staff
Columbia Southern University
2018.05 - 2022.11
AVP of Division Operations
Columbia Southern University
2015.05 - 2018.05
MBA -
Columbia Southern University
2010.05 - 2012.05
IT Project Manager/Solutions Architect
Columbia Southern University
2009.03 - 2015.05
Bachelor of Science - Business Management
The University of Alabama
2006.08 - 2008.05
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