Chelsea D. Huntington MBA, PMP
Phoenix,AZ
Summary
Performance-driven Vice President with 11 years of experience in aligning systems with business requirements, policies, and regulatory standards. Passionate about leveraging exceptional organizational and communication skills to manage and lead teams effectively. Results-oriented professional with a strong background in consulting on business processes to drive outcomes based on sound business judgment. Proven track record of success in managing profitable organizations and high-performing teams, enhancing customer experience, fostering a positive culture, and achieving strategic objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chief Information Officer
Acumen
12.2024 - Current
- Improved customer satisfaction levels with the development and implementation of user-friendly interfaces and applications.
- Championed change management efforts to drive successful implementation of new technologies or processes throughout the organization.
- Fostered cross-functional collaboration by building relationships between IT professionals and stakeholders across the organization.
- Optimize data management processes by designing robust data governance frameworks and policies.
- Led agile teams to deliver products quickly and to respond to user requirements.
- Aligned IT solutions and deliverables with company strategic vision.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Oversaw business-wide changes to modernize procedures and organization.
- Formulated and executed strategic initiatives to improve product offerings.
Vice President, Operations & Implementation
Direct Care Innovations
01.2023 - Current
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Developed new revenue streams by identifying growth opportunities and market trends.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
Director of Implementation
Direct Care Innovations
06.2017 - 12.2022
- Collaborated with stakeholders to define project scope, objectives, and deliverables for successful outcomes.
- Optimized workflows, identifying areas of improvement through continuous analysis of data and feedback from clients.
- Enhanced client satisfaction with successful on-time and within-budget project completions.
- Managed cross-functional teams for efficient resource allocation and project execution.
- Conducted thorough risk assessments to minimize potential obstacles during implementations.
- Mentored team members in best practices for implementation management, increasing their knowledge and skillset.
- Streamlined implementation processes by developing and executing comprehensive project plans.
- Leveraged industry best practices and emerging trends incorporating them into the company''s implementation methodologies.
- Spearheaded process improvements that led to reduced time-to-market for new product implementations.
- Developed strong relationships with clients, ensuring clear communication and timely updates.
- Implemented customized solutions based on client needs, addressing unique challenges effectively.
- Manage change control process to ensure milestones are met, scope, cost and schedule are optimized and strategic objectives are achieved.
- Championed customer experience through expert analyzation and communication.
Operations Manager
System Concepts Inc.
06.2016 - 06.2017
- Proposed technical solutions were adopted for new functional designs and workflows to improve performance, enhance customer experience, usability and increase client loyalty. This resulted in a 17% improvement in client retention.
- Streamlined, managed and implemented new processes that increased core business efficiencies by over 40%.
- Developed and executed targeted customer analysis to direct corporate strategy in the $72 billion market.
- Facilitated innovation and process improvements throughout the organization. New developments included an enhanced CRM platform, sophisticated analytics reporting, workflow and dashboard automation.
- Facilitated smooth collaboration between departments through clear communication channels.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Director of Client Success
SalesTalk Technologies
10.2014 - 08.2016
- Developed strong relationships with clients through regular communication and personalized attention, resulting in increased retention rates.
- Established a robust client onboarding process that ensured smooth transitions from sales to ongoing support teams.
- Spearheaded initiatives aimed at improving internal processes and workflows, resulting in more efficient service delivery to clients.
- Presented data-driven insights and recommendations to senior leadership on strategies for enhancing client experiences.
- Implemented innovative strategies for client success, including tailored services and proactive support.
- Mentored junior team members, providing guidance on best practices for managing client relationships and achieving success metrics.
- Sales support activities resulting in the acquisition of over $1M in new business. Managed pilots to ensure customer satisfaction, proper training and universal endorsement of products.
Education
Master of Business Administration -
University of Florida
Gainesville, FLBachelor of Science - Business Management
Arizona State University
Tempe, AZSkills
- Complex project delivery and leadership
- Strategic project/product management, planning and execution
- Process Improvement
- Team Leadership
- Decision-Making
- Coaching and Mentoring
Certification
- Project Management Professional (PMP), Certified through Project Management Institute (PMI), 2018
Timeline
Chief Information Officer
Acumen
12.2024 - Current
Vice President, Operations & Implementation
Direct Care Innovations
01.2023 - Current
Director of Implementation
Direct Care Innovations
06.2017 - 12.2022
Operations Manager
System Concepts Inc.
06.2016 - 06.2017
Director of Client Success
SalesTalk Technologies
10.2014 - 08.2016
Master of Business Administration -
University of Florida
Bachelor of Science - Business Management
Arizona State University
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