Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Chelsea D. Whitley

Buford,GA

Summary

Strong, dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Insurance Specialist

Tarpon Financial Corp
06.2023 - Current
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Streamlined policy management by regularly updating client information and tracking policy changes.
  • Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
  • Provided exceptional service to clients by guiding them through the claims process stepbystep.
  • Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
  • Maintained high standards of customer service by building relationships with clients.
  • Reduced errors in billing by accurately maintaining patient records with updated insurance information.
  • Supported timely claims processing by submitting accurate and complete documentation to insurance companies.

Customer Service Representative

Top Golf
10.2021 - Current
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Managed high volume customer calls while meeting guidelines for service levels, handle time and productivity.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

General Manager

Pink Productions
12.2016 - 05.2019
  • Lead team with purpose of generating more profit and value to the business.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained new employees on proper protocols and customer service standards.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Collaborated with other departments to establish productive and timely completion of projects.
  • Managed budget implementations, employee evaluations, and contract details.

Business Development Associate

BDC, Gwinnett Place Honda
05.2015 - 05.2016
  • Communicated with leadership teams by spearheading regular meetings to discuss objectives.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Engaged with customers to build business relationships.
  • Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
  • Managed needs of more than 5 customers at once using strong prioritization and multitasking abilities.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.

Education

High School Diploma -

Berkmar High School
Lilburn, GA
05.2011

Skills

  • Client Account Management
  • Process Redesign
  • Verbal and Written Communication
  • Project Planning
  • Vendor Negotiations
  • Staff Training
  • Staff Management
  • Complaint Resolution
  • Performance Improvement
  • Team Leadership
  • Coaching and Mentoring
  • Client Relations

Timeline

Insurance Specialist

Tarpon Financial Corp
06.2023 - Current

Customer Service Representative

Top Golf
10.2021 - Current

General Manager

Pink Productions
12.2016 - 05.2019

Business Development Associate

BDC, Gwinnett Place Honda
05.2015 - 05.2016

High School Diploma -

Berkmar High School
Chelsea D. Whitley