Strong, dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Insurance Specialist
Tarpon Financial Corp
06.2023 - Current
Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
Streamlined policy management by regularly updating client information and tracking policy changes.
Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
Provided exceptional service to clients by guiding them through the claims process stepbystep.
Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
Maintained high standards of customer service by building relationships with clients.
Reduced errors in billing by accurately maintaining patient records with updated insurance information.
Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
Customer Service Representative
Top Golf
10.2021 - Current
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Managed high volume customer calls while meeting guidelines for service levels, handle time and productivity.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Reached out to customers after completed sales to suggest additional service or product purchases.
Maintained up-to-date knowledge of product and service changes.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Educated customers about billing, payment processing and support policies and procedures.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
General Manager
Pink Productions
12.2016 - 05.2019
Lead team with purpose of generating more profit and value to the business.
Interacted well with customers to build connections and nurture relationships.
Implemented operational strategies and effectively built customer and employee loyalty.
Trained new employees on proper protocols and customer service standards.
Introduced new methods, practices, and systems to reduce turnaround time.
Collaborated with other departments to establish productive and timely completion of projects.
Managed budget implementations, employee evaluations, and contract details.
Business Development Associate
BDC, Gwinnett Place Honda
05.2015 - 05.2016
Communicated with leadership teams by spearheading regular meetings to discuss objectives.
Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Engaged with customers to build business relationships.
Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
Managed needs of more than 5 customers at once using strong prioritization and multitasking abilities.
Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Owner/Financial Planner at Barefoot Financial Planning (DBA for practice through Lincoln Financial Securities Corp.)Owner/Financial Planner at Barefoot Financial Planning (DBA for practice through Lincoln Financial Securities Corp.)