Chelsea E. Lugo
Gibsonton,FL
Summary
Provides initiative and demonstrates excellent organization and communication in fast-paced dynamic environment and collaborates with cross-functional with clients, field construction management and office personnel. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Purchasing & Design Coordinator
Neo Homes LLC
07.2020 - 09.2024
- Created and managed project budget at point of sale to optimize builder profitability at project closing.
- Coordinated directly with architects and evaluated future plan sets for both exterior and interior floor plans for future sales for both pre and post-sales client input to ensure house purchase agreement.
- Evaluated vendor proposals and negotiated contracts that ensured maximum value for money without sacrificing product quality or service levels.
- Improved overall organizational efficiency through ongoing evaluation of processes and performance metrics related to design coordination.
- Collected details about unique features and constraints of each space, as well as potential themes and budget limitations to complete optimal designs.
- Managed multiple projects concurrently, meeting strict builder deadlines while maintaining high-quality deliverables.
- Created and managed Scope of Works to vendors to ensure clients selections were completed per contracted agreement and post design selections.
Inside Sales Coordinator
Suncoast Building Materials
12.2019 - 02.2020
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
- Computed total costs and profit requirements for customer sales to provide accurate pricing
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability
- Coordinated with warehouse department to pull products for customers
Student Loan Counselor
Wipro/PHEAA
03.2019 - 12.2019
- Explained very technical financial information to applicants in easy to understand language
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches
- Communicated with clients to review contract, answer any questions and learn about their unique scenarios and how to troubleshoot
Security Guard
Kent Security Services
11.2016 - 05.2019
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Monitored and reported suspicious activities to local authorities
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Secured all doors in an office and main building after hours
Admissions Representative
Ultimate Medical Academy Online Operations
04.2018 - 08.2018
- Explained the admissions procedure and the courses offered at Ultimate Medical Academy Online Campus to over 1,700 potential students per week
- Reviewed admissions applications to ensure students were eligible for acceptance into Ultimate Medical Academy Online Campus
- Supported students through the admissions process and assisted them with any questions concerns they may have had
- Responded to customer requests via telephone and email
Director of Paint Operations
Phoenix Construction Group
03.2014 - 01.2018
- Obtained proper dimensions and finish specifications from blueprints, sketches and verbal instructions
- Bid on projects, prepped the sites and completed the projects in line with customer specifications
- Worked a flexible schedule, including some holidays and weekends, depending on the shifting needs of each project
- Worked directly with payroll, accounting and estimating to achieve highest potential profits from each project
- Performed regular job site observations to provide direction for all general contractor personnel
- Assisted the vice president of production in the review, approval and archiving of all closeout documents
- Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues
- Assisted the operations group with warranty service repairs
Education
Bachelor of Arts - Fine Arts
University of South Florida (USF)
Tampa, FL05.2026
Skills
- MS Office proficiency
- Conflict resolution techniques
- Multi-line phone proficiency
- Report writing
- Employee training and development
- Schedule management
- QuickBooks efficient
- Critical thinker
- Strong interpersonal skills
- Self-directed
- Excellent communication skills
- Excellent planner and coordinator
- Dedicated team player
- Layout Design
- Interactive Design
Timeline
Purchasing & Design Coordinator
Neo Homes LLC
07.2020 - 09.2024
Inside Sales Coordinator
Suncoast Building Materials
12.2019 - 02.2020
Student Loan Counselor
Wipro/PHEAA
03.2019 - 12.2019
Admissions Representative
Ultimate Medical Academy Online Operations
04.2018 - 08.2018
Security Guard
Kent Security Services
11.2016 - 05.2019
Director of Paint Operations
Phoenix Construction Group
03.2014 - 01.2018
Bachelor of Arts - Fine Arts
University of South Florida (USF)
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