Chelsea Gbonvi
Charlotte,USA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Crew Member
Chick-fil-A
10.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Crew Member
Haagen Dazs
08.2023 - 10.2024
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared orders, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Greeted customers at front-counter and took orders.
- Checked and restocked utensils and condiments in appropriate locations for guests.
Manager
Qdoba
01.2021 - 07.2023
- As a manager, I make sure the crew members are doing their job correctly and I handle any complaints a customer has and make sure they are satisfied with their experience.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Food Runner
The Goodyear House
10.2022 - 03.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Expo/Food Runner
Basil Thai Cuisine
07.2022 - 10.2022
- Adapted to various dining settings and themes, providing versatile service to customers.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
- Increased customer satisfaction with quick and courteous food delivery.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
Education
Graduate Certificate - Project Management
YearUp United
Charlotte, NC01-2026
Associate of Applied Science - Business Administration
Central Piedmont Community College
Charlotte, NC01-2025
High School Diploma - Engineering
Phillip O Berry Academy Of Tec
Charlotte, NC01-2021
Skills
- Food service
- Customer service
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Cleaning and sanitizing
- Interactive communication skills
- Leadership qualities
- Influencing skills
- Collaboration and teamwork
- Dependable and cooperative
Certification
GED, 06/01/21, Present
Timeline
Crew Member
Chick-fil-A
10.2024 - Current
Crew Member
Haagen Dazs
08.2023 - 10.2024
Food Runner
The Goodyear House
10.2022 - 03.2023
Expo/Food Runner
Basil Thai Cuisine
07.2022 - 10.2022
Manager
Qdoba
01.2021 - 07.2023
Graduate Certificate - Project Management
YearUp United
Associate of Applied Science - Business Administration
Central Piedmont Community College
High School Diploma - Engineering
Phillip O Berry Academy Of Tec
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