Chelsea Gonzales
Amarillo,TX
Summary
Highly skilled and dedicated customer service professional with over 12 years of experience in providing exceptional support to diverse clientele. Proven track record of delivering outstanding service and building strong relationships with customers. Adept at understanding and addressing customer needs, resolving issues, and ensuring their overall satisfaction. Excellent communication and problem-solving skills, combined with a friendly and approachable demeanor. Strong ability to multitask, prioritize, and work well under pressure. Committed to maintaining a positive customer experience. Seeking to leverage my expertise and passion for customer service to contribute to the success of a dynamic organization. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
10
10
years of professional experience
Work History
Server and Bartender
Fast Eddies
12.2023 - Current
- Manager: Skip
- Phone: 806-590-7235
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly area for an enjoyable guest experience.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Marketer and Promotion Freelancer
Fiverr International Ltd.
11.2021 - Current
- Managed social media platforms and created engaging content to promote various brands and products.
- Collaborated with brands/companies to create sponsored content, including product reviews and endorsements.
- Developed creative strategies to increase brand awareness and engagement.
- Monitored and analyzed social media analytics to track performance and optimize content strategy.
Trainer/ Bartender
Twin Peaks
12.2021 - 04.2023
- Supervisor: Gabe
- Trained to open a new restaurant and developed skills that showcase my ability to successfully launch and establish a new dining establishment.
- Extensive knowledge and expertise in various aspects of restaurant operations, including menu development, staff and self training, marketing strategies and ensure a smooth operating process.
- Trainor for fellow employees with the roles of curriculum development, instruction and demonstration and knowledge of bartending and serving techniques.
- TABC and Food Handling Certified
Overpayment Recovery Specialist
Asset Protection Unit
01.2018 - 04.2020
- Supervisor: Jim DelVechio
- Reviewing insurance claim payments to identify any potential overpayments or discrepancies on behalf of health insurance companies.
- Performing audits of insurance claims to determine the accuracy of payments and identifying what was overpaid by examining individual performance codes.
- Negotiating with dental and health offices to resolve the accounts.
- Maintaining accurate records of overpayment cases, including correspondence, payment details, and recovery outcomes.
- Proficient in Microsoft Excel
Licensed Health/Life Insurance Agent
Aon
06.2014 - 12.2017
- Boosted client satisfaction by providing comprehensive information and guidance on health life insurance policies.
- Enhanced company reputation by maintaining strong relationships with clients and addressing their concerns in a timely manner.
- Exceeded sales targets through effective prospecting, lead generation, and policy presentations to potential clients.
- Streamlined the open enrollment process by implementing efficient data management systems and communication tools.
- Enhanced employee satisfaction with benefits selection through comprehensive educational materials and workshops.
- Streamlined call flow processes for more efficient response times and increased productivity.
Business Administrator
Union County General Hospital
09.2014 - 10.2016
- Streamlined office processes by implementing new project management software and training staff on its usage.
- Reduced operational costs for the department through effective budget planning and resource allocation.
- Managed a team of administrative professionals, providing guidance and support to ensure successful completion of daily tasks.
- Improved overall workflow efficiency by conducting regular process audits and implementing necessary improvements.
- Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
- Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
- Assisted in maintaining accurate patient records, contributing to the overall organization of the hospital.
- Collaborated with medical staff to ensure timely communication and exchange of information between patients and healthcare providers.
Education
Associate's Degree - Radiology
Amarillo College
Amarillo, TX03.2025
High School Diploma -
Lighthouse Christion Academy Home-schooling
Hendersonville, TN04.2013
Skills
- Bartending
- Customer Service
- Negotiation
- Social Media Management
- Training
- Time Management
- Microsoft Office
- Adaptability
- Direct Marketing
- Detail-Oriented
- Healthcare Industry Knowledge
- Professionalism
- Patient Relations
- Critical Thinking
- Organizational Skills
- Record Keeping
- Patient Confidentiality
- Data Entry Proficiency
Timeline
Server and Bartender
Fast Eddies
12.2023 - Current
Trainer/ Bartender
Twin Peaks
12.2021 - 04.2023
Marketer and Promotion Freelancer
Fiverr International Ltd.
11.2021 - Current
Overpayment Recovery Specialist
Asset Protection Unit
01.2018 - 04.2020
Business Administrator
Union County General Hospital
09.2014 - 10.2016
Licensed Health/Life Insurance Agent
Aon
06.2014 - 12.2017
Associate's Degree - Radiology
Amarillo College
High School Diploma -
Lighthouse Christion Academy Home-schooling
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