Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Chelsea H. Barros

Lexington,Kentucky

Summary

Experienced in community outreach and client support, effectively utilizing communication skills and empathy to assist diverse populations. Strong foundation in social work principles and practices, focused on creating a positive impact within the community. Known for organizational abilities and dependability, excels at managing multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to ensure the achievement of team goals.

Overview

8
8
years of professional experience

Work History

Intern

Lexington Senior Center
05.2024 - 12.2024
  • Maintained professional development through ongoing education on current best practices in social work and mental health care
  • Conducted intake interviews with clients to obtain relevant information and documentation needed to provide financial assistance
  • Created educational and networking opportunities for all interns to attend and establish relationships with other local social service agencies
  • Delivered presentations on Medicare and Medicaid to LSC members to empower them to make informed decisions during open enrollment season

Member Service Representative II

Navy Federal Credit Union
06.2021 - 02.2022
  • Consistently met quality and revenue goals by building rapport with members, ensuring customer satisfaction, and cross-selling additional products and services
  • Assisted customers with transactions, account inquiries, loan applications, credit card applications, and overdraft protection; performed account reconciliations as needed
  • Researched, analyzed, and resolved customer account discrepancies; prepared related reports for management
  • Received multiple recognitions for strong customer satisfaction and contributions to team morale

Storekeeper (Logistics Supervisor)

United States Coast Guard
03.2018 - 12.2020
  • Received approximately 500 shipments per week and managed their distribution to departments across the base and to five different ships
  • Prepared financial accounts; also, prepare documents, presentations, and reports using MS Word, PowerPoint, and Excel
  • Recognized with a Letter of Commendation from the base’s Commanding Officer for my assistance in effectively executing a $2M budget, while using nine different lines of funding and passing all financial portions of the 2019 Force Readiness Command’s Administration and Finance Inspection

Fireman and Recruit

United States Coast Guard
12.2016 - 03.2018
  • Worked with logistics personnel in the Supply Department to draft seven service maintenance agreements and place more than 40 procurement requests for USCG units
  • Managed the social media presence for the station to enhance community awareness
  • Received a Letter of Commendation for my leadership in safety and risk management during a rescue mission for a vessel and crew stranded in the Pacific Ocean

Education

MSW Candidate -

Fordham University Graduate School of Social Service
05-2026

Bachelor of Arts - Theater

University of North Carolina At Charlotte
01.2014

Skills

  • Professional boundaries
  • Self-awareness
  • Empathy development
  • Client advocacy
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Interpersonal skills
  • Task prioritization

Volunteer Experience

  • Bluegrass Care Navigators, 01/24 - Present, Maintain HIPAA compliance, provide companionship and respite care to hospice care participants and their families, respond to family requests to sit vigil with actively dying participants in the family's absence
  • Junior League of Lexington, 01/23 - Present, Plan and attend regular provisional and chapter meetings, Coordinate with league members to meet volunteer obligations
  • Soldiers’ Angels, 01/19 - 09/20, Assemble care packages for food-insecure veterans, Manage the transfer of packages from volunteers to veterans
  • Charlotte-Mecklenburg Schools, 09/12 - 05/13, Meet with students individually to assess literacy and implement literacy development program, Collaborate with teachers to encourage student success

Timeline

Intern

Lexington Senior Center
05.2024 - 12.2024

Member Service Representative II

Navy Federal Credit Union
06.2021 - 02.2022

Storekeeper (Logistics Supervisor)

United States Coast Guard
03.2018 - 12.2020

Fireman and Recruit

United States Coast Guard
12.2016 - 03.2018

MSW Candidate -

Fordham University Graduate School of Social Service

Bachelor of Arts - Theater

University of North Carolina At Charlotte
Chelsea H. Barros