Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea J Wildrick

Nacogdoches

Summary

I'm looking for an opportunity to learn and grow in a company who appreciates their employees and their customers. I am looking for an opportunity to make a difference in my life and others lives.

I believe I am trustworthy and genuine individual and I am fit for customer service.



Overview

9
9
years of professional experience

Work History

Shift Leader

McDonald's
10.2014 - 05.2016
  • Accomplished multiple tasks within established timeframes.


  • I handled money at the end of my shifts. I would count the drawers and do the bank deposits for the store and sometimes bring them to the bank.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Manager

McDonald's
05.2016 - 10.2016
  • I handled money at the end of my shifts. I would count the drawers and do the bank deposits for the store and sometimes bring them to the bank.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Shift Leader

McDonald's
10.2016 - 08.2017
  • I handled money at the end of my shifts. I would count the drawers and do the bank deposits for the store and sometimes bring them to the bank.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Crew Trainer

Roy Rogers
05.2018 - 04.2019
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Taught new team members correct procedures for all areas of operations.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Established and maintained quality control standards.
  • Developed and implemented successful onboarding program.
  • Built and maintained professional relationships with vendors and suppliers.

Shift Leader

Taco Bell
08.2019 - 09.2021
  • I handled money at the end of my shifts. I would count the drawers and do the bank deposits for the store and sometimes bring them to the bank.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Instacart Shopper & Doordash

Instacart & Doordash
04.2022 - Current
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consulted with customers on food selections and custom order requests.
  • Quoted prices, credit terms and other bid specifications.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Education

High School Diploma -

High Point Regional High School
Sussex, NJ
05.2016

Skills

  • Personal Shopping
  • Loss Prevention Goals Monitoring
  • Mobile Ordering Understanding
  • Providing Feedback
  • Delivery Procedures
  • Sales Expertise
  • Payment Processing
  • Delivery Management
  • Personal Interviews
  • Proper Staffing
  • Safety Rules
  • Team Goals

Timeline

Instacart Shopper & Doordash

Instacart & Doordash
04.2022 - Current

Shift Leader

Taco Bell
08.2019 - 09.2021

Crew Trainer

Roy Rogers
05.2018 - 04.2019

Shift Leader

McDonald's
10.2016 - 08.2017

Manager

McDonald's
05.2016 - 10.2016

Shift Leader

McDonald's
10.2014 - 05.2016

High School Diploma -

High Point Regional High School

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Chelsea J Wildrick