Chelsea Jade Taylor
Cherokee,NC
Summary
Qualified Business Intelligence Analyst versed in data mapping and user acceptance testing to solve complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Behavioral Health Data Analyst
Cherokee Indian Hospital Authority
Cherokee , NC
2022.01 - 2023.10
- Developed standard operating procedures for dashboards and reporting purposes
- Developed databases for tracking patient history, trends, staff productivity, regulatory compliance, quality assurance, patient outcome data, profit/loss in behavioral health services, and program benchmarks
- Created a drop file system for dashboard data and built automated dashboards for user friendly report access using Power Query in Excel
- Developed monthly reports for executive leadership and departmental leadership
- Proficient user in the Electronic Health Record System, iCare, Methasoft, Power BI, Excel Power Query, Tableau, Survey Monkey, PowerPoint, and MS Word, etc
- Ensure compliance with federal and state reporting requirements by performing audits and data analysis.
Quality Improvement (QI) Manager
Division of Public Health and Human Services (PHHS)
Cherokee , NC
2018.08 - 2019.09
- Developed a fully functioning quality improvement and performance management system for a 200+ employee division
- Created Culture of Quality training by developing a Quality Improvement and Performance Management (QIPM) Presentation in Onboarding and Organizational Development Training
- QIPM Plan: Developed a QIPM Charter to align with the Public Health Accreditation Board Domain 9 and QIPMC
- Program outreach for process improvement using Quality Improvement and Results Based Accountability exercises
- Applied for grant funding, monitored funding, and submitted progress/closeout reports
- Root cause exercises for team building with EBCI PHHS program staff.
Interim Director of Housing
EBCI Division Tribal Housing and Community Development (HCD)
Cherokee , NC
2017.02 - 2017.08
- Maintained the duties of the Controller/Compliance Officer as well as providing leadership to divisional administration, housing services, housing production, driveway paving program, and housing rehabilitation services
- Providing direction and oversight in disciplinary actions, recruitment, staff retention and developmental training.
Controller / Compliance Officer
EBCI Division Tribal Housing and Community Development (HCD)
Cherokee , NC
2016.05 - 2017.02
- Responsible for financial oversight of HCD to ensure compliance with ordinances and overall budget
- Created client databases to track revenues of Portfolio Loans and Rentals
- Networked with the EBCI Division of Treasury to update fixed assets and inventory accounts
- Reconciled rental tenant accounts and implemented payment tracking software
- Established a preventative and routine maintenance schedule for all tribal rental properties
- Created RFP’s for contractual work while abided by contractual regulations of the EBCI Tribal Code to bring housing structures up to code.
Housing Services Manager
Qualla Housing Authority (QHA)
Cherokee , NC
2015.02 - 2016.05
- Overseen Housing Services in compliance with HUD and NAHASDA regulations
- Responsible for all low-income housing and rental property application processes
- Responsible for the maintenance oversight and inspections of all low-income housing and rental properties
- Managed debt collections and payment reconciliations
- Supervised the Housing Specialist, Rental Occupancy Specialist, Collections and Legal Liaison, Maintenance Worker(s) and Inspector(s)
- Established rapport with clients and applicants working to have affordable and safe housing
- Established interdepartmental relationships and networked with other Tribal Programs in the areas of: Infrastructure, Water and Sewer, Realty, Tribal Court, Tribal Historic Preservation, Surveying, Department of Treasury, and Tribal Government
Cherokee Leadership Development (CDP) Program Associate
Harrah’s Cherokee Casino Resort
Cherokee , NC
2012.10 - 2014.02
- Recruited by the CDP Selection Committee as a program investment into future management and senior leadership
- Facilitated Continuous Improvement property wide training for creating and reviewing department specific SOPs and for identifying and implementing Daily Visual Management (DVM) subjects
- Performed monthly audits on departmental DVM data tracking, profit/loss trends for submission to the General Management
- Performed gaming industry financial functions including, but not limited to, non-Gaming audits (retail, marketing, food and beverage, valet, cash drops), Gaming audits (Gaming Revenue, Currency Transaction Reports) Regulatory Compliance (SARCs, Variance Reporting, Database Reporting, Internal Audits), Surveillance and Controls (TGC, Fraud and Counterfeit), Planning and Analysis (forecasts, profitability, staffing productivity, YoY trends, budget, and capital builds).
Finance and Operations Director
Cherokee Historical Association (CHA)
Cherokee , NC
2007.01 - 2012.10
- Responsible for financial accountability, managerial leadership, human resources, operations, and team development
- Installed and programmed retail and concession point of sale systems
- Worked with a CPA consultant for 7 years to upgrade, improve, and standardize the company’s financial procedures and point of sale systems
- Recruited and developed key department heads and support staff to implement customer service, teamwork, staff capacities with trainings in areas of leadership and team building
- Applied for grant funding, monitor funding, and submit progress/closeout reports
- Collaborated in developing a Cherokee Historical Association membership tier with cost and benefits.
Operations Manager
Cherokee Historical Association (CHA)
Cherokee , NC
2005.08 - 2007.01
- Forecasted and built CHA Fiscal Year budgets around 3-year cash-flow projections based on profit/loss trends
- Developed hiring procedures, public relations for recruiting, retention incentives, personnel policies, and staff on-boarding training
- Applied for grant funding, monitor funding, and submit reports.
Education
Bachelor of Arts in Business Management -
Lenoir-Rhyne College
08.2004
Skills
- Clear and Concise Communication
- Business Performance Analysis
- Attention to Detail
- Process Mapping
- Project Management
- Process Improvement
- Strong Work Ethic
- Data Visualization and Presentations
- Query Tools
- Database Management
- Business Management
- Report Preparation
Certification
- Skillport Skillsoft Information Security Awareness Training Course 2013
- Introduction to Auditing 2013
- Introducing to Internal Auditing 2013
- Performance Documentation 2013
- WNC Healthy Impact “Getting to Results” Training 2018
- The Institute of Cultural Affairs in the USA ToP Facilitation Methods 2019
- EBCI Public Health and Human Services Respiratory Protection Program 2019
- Western Region Public Health Training Center Quality Improvement Series 2018
- Ohio State University College of Public Health Public Health 101: A Short Course
- CQI for Public Health: The Fundamentals
- CQI for Public Health: Tool Time
Public Service
- EBCI Tribal Council, Cherokee, NC, Wolfetown and Big Y Council Representative, 10/2019, 10/2021, Twenty-five+ submittals to legislate for financial accountability, reporting, process improvement, inclusivity, dialysis patient support, economic diversification, housing needs, and behavioral health., Committees assigned: Health Board, Housing Board, Lands Committee, Enrollment Committee, Lands Acquisition, Community Services, Cherokee Central School Council Representative., Attended Community Club meetings to present monthly updates., Maintained communication with constituents and networked with Tribal Programs and Entities.
- Cherokee Central Schools Board of Education, Cherokee, NC, Wolfetown & Big Y School Board Rep., 10/2013, 09/2017, Acted in accordance with the code of ethics, as provided in policy 2120, Code of Ethics for School Board Members., Operated cost effectively and efficiently, making decisions with the board's goals, objectives, and other principles as the guiding focus., Met meeting requirements and duties for the board as established in board policy or law., Attended Community Club meetings to present monthly updates., Maintained communication with constituents and networked with Tribal Programs and Entities.
Affiliations
- Youth Tee-ball Coach 2015-2016
- Girl’s Fastpitch Softball Coach 2017- 2022
- Girl’s Youth Basketball Coach 2004-Present
References
References available upon request.
Timeline
Behavioral Health Data Analyst
Cherokee Indian Hospital Authority
2022.01 - 2023.10
Quality Improvement (QI) Manager
Division of Public Health and Human Services (PHHS)
2018.08 - 2019.09
Interim Director of Housing
EBCI Division Tribal Housing and Community Development (HCD)
2017.02 - 2017.08
Controller / Compliance Officer
EBCI Division Tribal Housing and Community Development (HCD)
2016.05 - 2017.02
Housing Services Manager
Qualla Housing Authority (QHA)
2015.02 - 2016.05
Cherokee Leadership Development (CDP) Program Associate
Harrah’s Cherokee Casino Resort
2012.10 - 2014.02
Finance and Operations Director
Cherokee Historical Association (CHA)
2007.01 - 2012.10
Operations Manager
Cherokee Historical Association (CHA)
2005.08 - 2007.01
Bachelor of Arts in Business Management -
Lenoir-Rhyne College
- Skillport Skillsoft Information Security Awareness Training Course 2013
- Introduction to Auditing 2013
- Introducing to Internal Auditing 2013
- Performance Documentation 2013
- WNC Healthy Impact “Getting to Results” Training 2018
- The Institute of Cultural Affairs in the USA ToP Facilitation Methods 2019
- EBCI Public Health and Human Services Respiratory Protection Program 2019
- Western Region Public Health Training Center Quality Improvement Series 2018
- Ohio State University College of Public Health Public Health 101: A Short Course
- CQI for Public Health: The Fundamentals
- CQI for Public Health: Tool Time
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