CHELSEA YOUNG
Longview,TX
Summary
Caring Patient Advocate with successful background working as positive intermediary between hospitals and patients undergoing treatment. Excellent communication and problem-solving abilities. Bringing 3 years of experience in field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Liaison
Voyage Medical Solutions, LLC
02.2020 - 12.2022
- Supplied, trained and assisted hospitals and physicians with in-depth information on Durable Medical Equipment.
- Taught patients and families to use at-home medical equipment.
- Prepared and delivered product presentations and answered questions about Durable Medical Equipment to increase sales.
- Obtained client medical history, medication information, symptoms, and injuries.
- Measured and fit crutches and canes and instructed patients on proper crutch and cane walking.
- Managed up to 20 appointments per day when fitting patients with durable medical equipment.
- Managed over 15 customer/vendor/hospital calls on personal cell phone per day.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Verified patient insurance coverage and collected required co-payments.
- Scheduled appointments, registered patients, and fitted durable medical equipment onto patients and made necessary adjustments.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Worked with vendors to source diverse materials and items for use during device fabrication processes.
- Researched and applied relevant healthcare laws and regulations to support compliance.
- Inspected, tested and calibrated medical equipment before installing.
- Documented information regarding installations, repairs and inventory checks.
- Demonstrated correct operation, care and calibration to on-site medical personnel.
- Stocked durable medical equipment in hospitals, clearly labeling items, and arranging according to clinic needs.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Soldered loose connections in equipment to reduce safety hazards and improve performance.
- Developed strategic plans for day-to-day financial operations.
- Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
- Prepared and delivered product presentations and answered questions about Durable Medical Equipment to increase sales.
- Delivered support to medical staff in completion of patient paperwork.
- Generated revenue by liaising between doctors and companies to sell products.
- Used Kareo Software and Brightree Software to maintain company database with essential account and sales information.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Investigated and resolved issues affecting hospital operations and patient care.
- Followed emerging trends in orthopedics to offer patients cutting-edge options.
- Coordinated planning and scheduling for orthopedic surgeries, prioritizing cases based on medical need and surgical complexity.
- Consulted with other surgeons and physicians on cases with potential requirements for orthopedic care.
- Worked effectively in fast-paced environments.
- Stocked and organized shelves and loaded orders to prepare deliveries.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
Bar Manager ⧫
Holiday Inn ⧫
07.2017 - 02.2020
- Closed out cash register and prepared cashier report at close of business.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Provided services efficiently and with high level of accuracy.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
Bartender ⧫
GZ Asian Bistro & Sushi Bar ⧫
09.2015 - 07.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Gilmer High School
Gilmer, TX05.2014
Skills
- Quality Patient Care
- Medical Inventory Management and Operations
- Orthopedic Device Knowledge
- Measuring and Fitting Skills
- Sales Strategies
- Product Merchandising and Distribution
- Benefits Verifications
- Medical Billing Code Accuracy
- Insurance Claims Analysis
- Charting and Clinical Documentation
- Claims Handling and Coverage Verification
- Remote Conferencing and Communication
Certification
- Certified Patient Liaison, Voyage Medical Solutions, LLC
Timeline
Patient Liaison
Voyage Medical Solutions, LLC
02.2020 - 12.2022
Bar Manager ⧫
Holiday Inn ⧫
07.2017 - 02.2020
Bartender ⧫
GZ Asian Bistro & Sushi Bar ⧫
09.2015 - 07.2017
High School Diploma -
Gilmer High School
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